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Most people now know their legal responsibilities when it comes to storing and transporting refrigerated and frozen items. They are doing it, and probably doing it correctly. But at the same time they need to be able to prove that they are doing it. The traditional method is to have a staff member write down […]
Fine Food will be one of the last trade shows to be at the existing Darling Harbour exhibition centre. Once again the show was bursting at the seams and demonstrated that a larger venue is required. But it does seem to be a bit of a waste to demolish such a large site. I guess […]
eTemperature version 8.19 has just been released. This is a critical update for all versions since 8.11. Autosave The “auto-save” feature has been unreliable since version 8.11. To also ensure that users are clearly informed as to when results are saved, the dialog box has been reintroduced. This will mean that if you are using […]
This is just a quick blog to clear up some misunderstandings about how glitterbug works. The Glitterbug Lotion and Powder glows under UV light. To stress the point, it is the lotion or powder that glows. When you rub the Glitterbug Lotion into your hands and shine a UV light on it, it is the […]
The University of Parramatta is aiming for a world first this month when they send a dozen temperature loggers to the sun. Three of the units will be placed on the surface of the sun while the remaining units will be embedded deep within the sun. Prof. Fiterol, head of the Astrophysics Laboratory said that […]
After nearly a decade of research, the University of Parramatta has released a paper showing a clear link between poor hand washing in hospitals and tsunamis. According to the research team leader Dr Ongo “there is a clear case of cause and effect. With doctors and nurses not washing their hands correctly, they are causing […]
In a bold and unexpected move, Kevin Rudd has declared that Labor will not stand for re-election at the upcoming Federal election. He said that “even Blind Freddy can see where the election was going” and decided that funding would be much better spent on key issues that people actually care about. So instead of […]
The University of Parramatta has another world first with a teflon hand coating that removes the need to wash hands. The teflon provides a smooth surface which is impossible for germs and dirt to adhere to. No matter how dirty and disgusting the environment, it all slides right off. The super thin teflon coating still […]
The University of Parramatta announced yesterday new nanobot technology that would automate the washing of hands. The nanobot technology is capable of killing over 99.999% of germs continually throughout the day. Once applied, the nanobots would continue to perform for 12 to 18 months, requiring an annual reapplication. The nanobots are able to differentiate between […]
We are currently offering the Glitterbug Handwashing Kit to everyone buying the Glitterbug Handwashing Potion and a UV Torch. It is normally an extra $15. The kit is a handy case to store the items in between uses. It can store up to 3 items so is fantastic for the Glitterbug Handwashing Potion, Glitterbug Powder […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.