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LTrace is Sterilisation Tracking
made simple.

LTrace is Sterilisation Tracking
made simple for...

Why choose LTrace?

LTrace ensures you meet sterilization quality standards by keeping track of each item in the process. It simplifies the Quality Assurance accreditation, making it easier to meet the requirements.

Learn More at LTrace.com

Learn More at LTrace.com

Imagine ...

By simply scanning a tray you could immediately see:

Photos

Instructions

Count Sheet

Warnings

Instantly find out:

  • - Which items were used on a patient
  • - Who is using them next
  • - Who used them previously
  • - When they were decontaminated and sterilised
  • - What other items were they sterilised with
  • - Which surgeon
  • - In which theatre
  • - Which items were used on a patient
  • - Who is using them next
  • - Who used them previously
  • - When they were decontaminated and sterilised
  • - What other items were they sterilised with
  • - Which surgeon
  • - In which theatre

Have peace of mind…

  • Being able to recall an entire load with a click of the button
  • Efficiently track items and plan ahead for expedited handling.
  • Manage loan sets both from other facilities and to other facilities.
  • Implement a tracking system within 24 hours and receive the benefits.

Do all this and more with LTrace

Learn More at LTrace.com

Learn More at LTrace.com

LTrace is a fully customised solution. So, we need to talk.
use the form below to leave your contact details or
Call Shane now on:

LTrace is a fully customised solution. So, we need to talk.
Use the form below to leave your contact details or
Call us now on:

A recommendation for LTrace
from Timaru Public Hospital

A recommendation for LTrace
from Timaru Public Hospital

The Central Sterilising Unit decided to get a tracking system for surgical instruments seven years ago. 

The rationale behind getting a tracking system was to get:

  • Statistical information, an inventory of all instruments.
  • A billing/costing system.
  • Transparency of process.
  • Real time where, what and how.
  • Patient safety (easy accurate recall of product if needed).
  • Patients audits on what and where.
LTrace at Timaru Hospital

Our previous system was manual, where each sterilizing load’s items were handwritten on a sheet. It provided basic information about the contents of each load, but everything had to be done by hand, which often led to inaccuracies when staff forgot to list items.

We had multiple sources for gathering and storing information, such as recording equipment tests and maintenance. With the electronic system, all data is stored on the PC and backed up by our IT Department. Previously, obtaining statistical information was time-consuming, as everything had to be counted manually. For instance, determining the number of sterilizing loads per month or the count of Fast-Tracked items required hours of manual work.

As a manager, I now have a reporting area in LTrace that provides a comprehensive overview. I can access details about staff workloads, Fast-Tracked and rejected items, load counts, monthly production, and more. It’s a reporting system I rely on daily. LTrace enables both my team and me to instantly see the scanned equipment in each theatre, streamlining the process of tracking used and cleared items. During our search for a suitable system, there were major players in the market. We evaluated available options and compared prices within our budget. LTrace offered a feature-rich solution at a competitive cost.

Support services from most companies were located overseas, with no local technicians or software writers in New Zealand. Regardless of the company, they were reachable through phone, email, and remote access.

OnSolution, on the other hand, was a smaller company with Shane as the sole software writer. We had extensive discussions about system support during our evaluation. Despite being with CSU for seven years, we have encountered no significant support issues with OnSolution. They promptly respond with solutions or remote fixes for any problems. They visit our company annually and are dedicated to tailoring the system to our evolving needs. I am extremely satisfied with both the system and OnSolution’s support. My team and I have come to rely on the system. It’s user-friendly, efficient, and contains all the necessary information we require.

Our previous system was manual, where each sterilizing load’s items were handwritten on a sheet. It provided basic information about the contents of each load, but everything had to be done by hand, which often led to inaccuracies when staff forgot to list items.

We had multiple sources for gathering and storing information, such as recording equipment tests and maintenance. With the electronic system, all data is stored on the PC and backed up by our IT Department. Previously, obtaining statistical information was time-consuming, as everything had to be counted manually. For instance, determining the number of sterilizing loads per month or the count of Fast-Tracked items required hours of manual work.

As a manager, I now have a reporting area in LTrace that provides a comprehensive overview. I can access details about staff workloads, Fast-Tracked and rejected items, load counts, monthly production, and more. It’s a reporting system I rely on daily. LTrace enables both my team and me to instantly see the scanned equipment in each theatre, streamlining the process of tracking used and cleared items. During our search for a suitable system, there were major players in the market. We evaluated available options and compared prices within our budget. LTrace offered a feature-rich solution at a competitive cost.

Support services from most companies were located overseas, with no local technicians or software writers in New Zealand. Regardless of the company, they were reachable through phone, email, and remote access.

OnSolution, on the other hand, was a smaller company with Shane as the sole software writer. We had extensive discussions about system support during our evaluation. Despite being with CSU for seven years, we have encountered no significant support issues with OnSolution. They promptly respond with solutions or remote fixes for any problems. They visit our company annually and are dedicated to tailoring the system to our evolving needs. I am extremely satisfied with both the system and OnSolution’s support. My team and I have come to rely on the system. It’s user-friendly, efficient, and contains all the necessary information we require.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.