Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
And as the cinema lights dim and the clack of the projector starts, we once again catch up with our hero, Dr. Stephanie Fletcheratti, sipping on a co-free collar in her cozy hideaway in the Caribbean, ready to jump on her flight to continue her battle against CO in the land down under. So you […]
Today’s episode of Eho Knows feels like a James Bond episode. So, it’s going to be starting on the back streets of Sydney and we’re we’re going to go international and we’re going to be going around the world and then we’re going to be bouncing back to to Australia and then we’re back over […]
The Calm before the Storm Made as a companion to Episode Fourteen of the EHO Knows podcast. Listen today: Episode Fourteen of EHO Knows cuts straight to the uncomfortable truth that underpins nearly every food safety incident, outbreak investigation, and “how did this happen?” moment: contamination rarely looks dangerous. A sparkling countertop can hide microscopic […]
The Things We Touch Made as a companion to Episode Thirteen of the EHO Knows podcast. Listen today: Environmental health officers spend their days thinking about what most people spend their lives trying not to think about: germs, surfaces, hands, and the invisible highways between them. Episode 13 of EHO Knows throws us straight into […]
Raising the Bar Made as a companion to Episode Twelve of the EHO Knows podcast. Listen today: It’s easy to think of environmental health work as a world of outbreaks, disasters, and high-stakes investigations. But Episode 12 of EHO Knows reminds us that some of the most meaningful public-health wins happen far away from headlines, […]
Lines, Lips, and Liability Made as a companion to Episode Eleven of the EHO Knows podcast. Listen today: Environmental health officers are used to navigating supermarkets, cold rooms, pools, markets, and festival kitchens but the appearance industry is something else entirely. Tattooing, skin piercing, injectables, nail salons, and beauty therapy have exploded into everyday culture, […]
Mark Rober’s viral classroom experiment shows just how quickly germs spread – and with Glow 2 Show Powder, schools can recreate the same eye-opening lesson right here in Australia.
British researchers have found that nearly half of all people using a hospital toilet don’t wash their hands afterwards.
Holding the Line Made as a companion to Episode Ten of the EHO Knows podcast. Listen today: Environmental Health Officers are trained to think in systems, about food safety, public health, legislation, and risk. But one system that consistently fails them is the one meant to fund and support their work. In Episode 10 of […]
Tools of the Trade Made as a companion to Episode Nine of the EHO Knows podcast. Listen today: Environmental Health Officers are no strangers to budget constraints. The profession has long been expected to do more with less, to stretch each dollar across vast geographies, rising responsibilities, and a growing list of risks. But as […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.