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Episode 24: Sushi- Happens In this episode Shane is joined by Environmental Health Officer Kylie D’Alton to tackle what may be one of the most underestimated food safety threats in modern society: sushi. One of the world’s most popular convenience foods quickly reveals a perfect storm of food poisoning risks. From raw seafood and cooked […]
Episode 23: Under the Microscope In this episode Shane is joined by Environmental Health Officer Jacob Shaw, who shares his unique journey from the confines of a microbiology lab to the frontline of public health. Jacob reveals just how powerful modern diagnostics have become, and why many Environmental Health Officers may be underutilising the expertise […]
Episode 22: Cruise Control (Part 2) In part two of Cruise Control Shane is rejoined by Environmental Health Officer Cameron Smith, continuing the conversation on life at sea as a Public Health Officer aboard international cruise ships. From managing difficult crew and enforcing strict public health standards to navigating the pressures of working 70+ hour […]
Episode 21: Cruise Control (Part 1) In this episode Shane is joined by Environmental Health Officer Cameron Smith, who shares his journey from flood response in Australia to life at sea as a Public Health Officer aboard international cruise ships. Set against the backdrop of post-COVID cruising, Cameron reveals the realities of working in a […]
Episode 20: The Trachoma Project In this episode Shane is joined by Associate Professor Melissa Stoneham for one of the most powerful reminders of what environmental health is really about. As the lead of the Ending Trachoma Project in Western Australia, Melissa shares how a disease that is 100% preventable is still causing blindness in […]
Episode 19: The Rising Sun In this episode Shane is joined by environmental health veteran and advocate Lisa Hughes for one of the most confronting and eye-opening episodes of EHO Knows to date. Lisa lifts the curtain on sex-on-premises venues. From infection control and worker safety to organised crime and exploitation. All Episodes Shane: [00:00:00] […]
Episode 18: Rooster Gate In this episode of EHO Knows, Shane is joined by Tanya Morrison to unpack the absurd yet true story of Rooster Gate. What begins as a single noisy rooster crowing at dawn spirals into a decade-long saga of neighbour complaints, environmental health investigations, sound monitoring, lockdown complications, and eventually a landmark […]
Episode 17: Dr No. In the final instalment of this Bond-esque trilogy, EHO Knows follows Dr Stephanie Fletcher-Lartey from a locked-down Sydney to the remote Solomon Islands, where COVID arrives years later with all new challenges. This episode closes the series with powerful insights on public health, hindsight, and the lessons that must carry forward. […]
Episode 16: Corona Royale In this high stakes second part of Shane’s interview with Dr Stephanie Fletcher-Lartey as she trades Caribbean sunshine for a Sydney lock-down. Stephanie reflects on the contrast between Australia’s pursuit of zero cases and the lived reality in Western Sydney, where border closures, isolation, misinformation, racial profiling, and personal loss collided. […]
Episode 15: Virus of the Caribbean In this jet-setting part one of Shane’s interview with Dr Stephanie Fletcher-Lartey about her journey through the very early days of COVID-19. From Sydney to the Caribbean, Stephanie shares how she stepped into a senior regional public health role just as a mysterious new virus began to emerge, helping […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.