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Return of the Rambo Fan favourite Sarah Ainsworth is back in the hot seat with a real-world food safety scenario: what would you do if you witnessed poor food handling while eating out? Where do you draw the line between a minor issue and a genuine public health risk and can EHOs really ‘leave work […]
Dunn Explaining In Part 2 our interview with Louise Dunn, moving beyond what Environmental Health Officers do and exploring how practitioners actually apply their knowledge, skills and experience across four key areas: Protecting, Helping, Collaborating, and Innovating. [00:00:00] Shane: Hi, welcome back to the second half of the interview with Dr. Louise Dunn. Now, in […]
There is an expectation that a temperature logger should show the same temperature as the vaccine fridge display. There are many reasons why this will not (and should not) happen. Most of them are acceptable but some of them aren’t. We cover them all in this post.
Dunn Thinking In Part One of Shanes interview with Louise Dunn they strive to once more explore one of the biggest challenges facing the environmental health profession. Despite the title, there’s plenty of thinking that needs to be done. [00:00:00] Shane: Welcome to EHO Knows. Now, part of the reason for the podcast is to […]
Ward Off In this episode, Shane is joined by Kareen Dunlop, an operating theatre nurse educator and infection control specialist, to explore the remarkable transformation of one of the world’s most challenged public hospitals. Facing a post-operative death rate of 38%, limited resources and overcrowding. Kareen shares how practical, evidence-based changes turned the hospital into […]
Historical Hygiene In this episode, Shane is joined by Barry Palmer for a fascinating journey through the history of hand hygiene. From the earliest evidence of soap and washing practices to the breakthroughs of Semmelweis, Pasteur and modern infection control, they explore how our understanding of hygiene has evolved over thousands of years. [00:00:00] Shane: […]
Brand New Day In this episode, Shane is joined by Jason Barnes for a new take on one of the biggest challenges facing the environmental health profession: its identity. Why are EHOs so often misunderstood? Jason’s article: https://doi.org/10.3390/ijerph23010090 [00:00:00] Shane: In this episode of EHO knows, this one’s gonna be an opinion piece, so it’s […]
Pierce the Veil In this episode Shane is once again joined by Environmental Health Officer Lisa Hughes for a deep dive into the strange, confronting, and often overlooked world of skin penetration practices. Through 3 unforgettable this episode explores the unexpected ways public health can intersect with human behaviour, body modification, and […]
Zombie Town In this episode Shane is joined by Environmental Health Officer and educator Stephen Stout, who shares a series of confronting and unforgettable stories from the frontline of environmental health during the 2010-11 Christchurch earthquakes. Read Episode Transcript Shane: [00:00:00] Welcome to EHO knows. favorite genre of movie is a zombie. Movie. Just that […]
Episode 26: Barf Blog In this episode Shane is once again joined by internationally renowned food safety expert Dr. Douglas Powell. Through the story of Barf Blog, one of the earliest and most influential food safety blogs Dr. Powell shares how a passion for storytelling, science, and public education transformed the way food safety information […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.