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Truth Hurts Made as a companion to Episode Eight of the EHO Knows podcast. Listen today: In the aftermath of disaster, people need hope. But hope doesn’t always come in the form of comforting words. Sometimes, the most compassionate thing you can offer is the truth, even when it hurts. Episode 8 of EHO Knows […]
Ready or Not Made as a companion to Episode Seven of the EHO Knows podcast. Listen today: It’s no secret that Environmental Health Officers (EHOs) today are being asked to do more than ever before often without the recognition, tools, or resources to match. Social expectations are shifting. Technology is reshaping industries overnight. And in […]
Briefed or Blindsided Made as a companion to Episode Six of the EHO Knows podcast. Listen today: For many people, walking into a courtroom can feel like stepping into a movie full of robes, rules, and rapid-fire questions from someone determined to unravel your every word. It’s unfamiliar, it’s formal, and often, it’s full of […]
Make it Known Made as a companion to Episode Five of the EHO Knows podcast. Listen today: It’s a strange reality that the people responsible for protecting our food, water, public spaces, and health systems are often the least recognised by the communities they serve. Environmental Health Officers (EHOs) exist in every local government area […]
Be the Fix Made as a companion to Episode Four of the EHO Knows podcast. Listen today: Across school courtyards, social feeds, and protest lines, a generation is speaking out. Today’s young people are more politically aware and environmentally engaged than ever before sharing climate infographics, marching in student strikes, and calling out systemic failure […]
Out of Sight Made as a companion to Episode Three of the EHO Knows podcast. Listen today: It started, as it often does, with someone making a complaint In Episode 3 of EHO Knows, Environmental Health Officer Max Payne shares the unsettling story of a sprawling rat infestation hidden beneath a major shopping centre. The […]
Filling the Void Made as a companion to Episode Two of the EHO Knows podcast. Listen today: When a disaster strikes, there’s rarely a perfect person waiting to step up and take control but In times of disaster, leadership doesn’t always wear a uniform or arrive with flashing lights. Sometimes, it turns up in work […]
Compliance or Catastrophe Made as a companion to Episode One of the EHO Knows podcast. Listen today: In the world of food safety, it’s easy to assume that every law and regulation is an airtight, foolproof, one-size-fits-all safeguard against disaster. But as explored in the first episode of EHO Knows, featuring veteran Environmental Health Officer […]
Guest information for EHO Knows What is EHO Knows? Who are our guests? What is the process like? Do You Have Final say? Is this Commercial? Contact Us today What is EHO Knows? EHO Knows is a podcast for Environmental Health Officers. Each episode we dive into the stories, challenges, and everyday wins of EHOs […]
What is a Valid and Invalid Calibration Test for Thermometers and Temperature Loggers? Calibration tests are essential for ensuring the accuracy and reliability of thermometers and temperature loggers. Understanding what constitutes a valid and invalid calibration test is key to maintaining precision in temperature measurements. Many users will try a simple calibration test called an […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.