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Temperature Monitors
A Guide for Restaurants and Cafes

Restaurants and cafés must prioritise food safety amidst their lively environments. From kitchen prep to serving, maintaining safe food temperatures is key to customer health and industry integrity. Temperature monitoring is vital for owners, offering essential tools to uphold quality and prevent illnesses. Let’s delve into why these establishments should embrace temperature monitors.

Compliance with Regulations

Restaurants and cafés prioritise adherence to food safety regulations to maintain compliance. Thermometers and temperature loggers are utilised to ensure food storage and service temperatures meet regulatory requirements. Regular temperature checks help establishments demonstrate their dedication to food safety, reducing the risk of regulatory violations.

Preservation of Food Quality

Temperature monitors prevent fluctuations that can compromise the quality and freshness of food. Monitoring refrigerated ingredients and ensuring proper serving temperatures helps preserve food integrity, enhancing the dining experience for customers.

Prevention of Foodborne Illnesses

Temperature monitors are crucial in preventing the growth of harmful bacteria and pathogens responsible for foodborne illnesses. Regular temperature monitoring throughout food preparation and storage processes reduces the risk of contamination, safeguarding customer health.

Operational Efficiency

Efficient temperature monitoring practices optimise kitchen operations and minimise food waste. Precise temperature controls reduce spoilage, extend shelf life, and identify operational issues for timely resolution, improving overall efficiency.

Reputation and Trust

Prioritising food safety and robust temperature monitoring protocols builds trust and enhances reputation. Customers prefer establishments that prioritise their health and safety, leading to increased loyalty and sustained business growth.

Temperature monitoring is a cornerstone of food safety in restaurants and cafés, providing owners and operators with the tools they need to ensure compliance with regulations, preserve food quality, prevent foodborne illnesses, enhance operational efficiency, and build trust with customers. By incorporating temperature monitors into their daily operations, restaurants and cafés can create a safer, more reliable dining experience for their patrons and establish themselves as leaders in food safety and quality assurance.



What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.