It's not just about being Australian, it's about having Aussie values
Aussies don’t like to blow their own trumpets, so coming up with a good About Us page is harder than Chinese algebra.
We just want to tell you that we’re in it for the long haul and we want you along for the ride.
Here are six Aussie values we’re proud to stand for…
Our values
Looking after our mates
We want to treat everyone like they are mates, not customers. Mates are there through thick and thin, and have your back.
Not afraid of hard yakka
Sometimes you just have to roll up your sleeves and get your hands dirty. And if it means going the extra mile, so be it.
Fair dinkum
We strive to offer the best advice and service. If we don’t know the answer to your question, we will find out and call you back. If we think our products aren’t right for you, we’ll tell you.
Ripper products
Aussies are great at taking someone else’s recipe, and just doing it better. We do it with great pre-sales advice and expert post-delivery tips support.
Happy as Vegemite
We don’t just have a satisfaction guarantee – ours is a happiness guarantee. If you’re not completely happy with the product, let us know and we’ll swap it, repair it or refund your money.
Being a bit of a galah
Like all good Aussies, we don’t take ourselves too seriously. You can call us for a chat, tell us your stories, and let us know how things are going with your purchase.
How can we help?
Pre-Sales Advice
Tell us your problem and we’ll use our experience to give you the best advice. And if the best thing is for you to buy a product from someone else, we’ll tell you that too.
Fast delivery
You need it immediately – we get that. Our delivery systems are streamlined so that 92% of our customers get their deliveries the next business day after order.
Friendly support
If you’re not technical, don’t worry. We can walk you step-by-step through everything you need to know to use our products. And our support is for the life of the product, not just the warranty period.
Where are we?
Our warehouse is in the Hills District of Sydney at:
Unit 17/7 Hoyle Ave
Castle Hill NSW 2154
We don’t get many visitors, but if you’d like to save yourself a delivery fee and pick up your order directly, feel free to give us a call and organise that.
How can you contact us?
We are real people and you can call us on 1300 30 33 34 (or +612 96146417 if you’re calling from overseas).
You can email us on sales@onsolution.com.au.
You can live chat using the green button at the bottom of this screen.
Our office hours are 9-5 Monday to Friday, but if you have an emergency, you can normally get through outside those times.
A message to you...
Hi, I’m Shane van de Vorstenbosch, “founder” of OnSolution.
I would just like to take this opportunity to say thank you for visiting our site.
What I dislike about the Internet, and you may be the same, is how impersonal it is, and how you don’t know who you are buying from. Here I’ve tried to give you a sneak peek into who we are, and if you ever want more information please just contact us. We are a small team and are here to help. Still not sure, try Googling my name (there’s only one of me in the world). That’s me. I’ve been around for some time and plan to stay around for quite some more time.
But really, it’s not about us, it’s about you.
So, how can we help you today?
