It's not just about being Australian, it's about having Aussie values
Aussies don’t like to blow their own trumpets, so coming up with a good About Us page is harder than Chinese algebra.
We just want to tell you that we’re in it for the long haul and we want you along for the ride.
Here are six Aussie values we’re proud to stand for…
Looking after our mates
We want to treat everyone like they are mates, not customers. Mates are there through thick and thin, and have your back.
Not afraid of hard yakka
Sometimes you just have to roll up your sleeves and get your hands dirty. And if it means going the extra mile, so be it.
We strive to offer the best advice and service. If we don’t know the answer to your question, we will find out and call you back. If we think our products aren’t right for you, we’ll tell you.
Aussies are great at taking someone else’s recipe, and just doing it better. We do it with great pre-sales advice and expert post-delivery tips support.
Happy as Vegemite
We don’t just have a satisfaction guarantee – ours is a happiness guarantee. If you’re not completely happy with the product, let us know and we’ll swap it, repair it or refund your money.
Shane is the founder of OnSolution and jack-of-all-trades. If anything goes wrong, it is probably because he failed to delegate it to the team. It is his warped sense of humour that you can see on this page. He also wrote this self-deprecating description!
Chances are, if you call us, it will be Amber’s cheerful voice that will greet you. As well as doing support, she is responsible for getting your order to you as quickly as possible, and making sure you are 100% satisfied. We could come up with some fancy title like “customer satisfaction manager” or “product workhorse”, or simply “the company’s backbone”.
Patrick is our marketing and product support assistant. Someone in his Irish ancestry must have kissed the Blarney Stone because he definitely has the gift of the gab. Patrick can help you with all your support and sales enquiries.
Tom is the creator of all things magical on the web for us. His job is to make sure that the right people are made aware of their responsibilities and how there are some great products to help them. It’s an interesting mix of entertainer, educator, and marketing. He also knows our products backwards and is likely to step in on some support calls.
James is a programming guru. Before he was born he was able to program in 15 different languages. His very first words were “hello world”. It is his job to make sure that our products are both as powerful as possible and as easy to use as possible.
Josh is our User Experience programmer. His job is to create incredibly complex ways of making your life simpler. We don’t understand it, we just know it works.
Given how much coffee we drink each day, we thought we would get a bean counter. We nicknamed ours “Geoff”. He’s a great guy, just don’t mention Monty Python.
Nick Kauff is the “person” in charge of new phone systems, SEO, solar panels, computer viruses and ATO payments. If you ever ring us asking for the person in charge of these you will be placed on hold until Nick becomes available, or you hang up, whichever happens first.
How can we help?
Tell us your problem and we’ll use our experience to give you the best advice. And if the best thing is for you to buy a product from someone else, we’ll tell you that too.
You need it immediately – we get that. Our delivery systems are streamlined so that 92% of our customers get their deliveries the next business day after order.
If you’re not technical, don’t worry. We can walk you step-by-step through everything you need to know to use our products. And our support is for the life of the product, not just the warranty period.
Where are we?
Our warehouse is in the Hills District of Sydney at:
Unit 38, 5 Anella Ave
Castle Hill NSW 2154
We don’t get many visitors, but if you’d like to save yourself a delivery fee and pick up your order directly, feel free to give us a call and organise that.
How can you contact us?
We are real people and you can call us on 1300 30 33 34 (or +612 96146417 if you’re calling from overseas).
You can email us on [email protected].
You can live chat using the green button at the bottom of this screen (Sydney office hours only).
Our office hours are 9-5 Monday to Friday, but if you have an emergency, you can normally get through outside those times.
A message to you...
Hi, I’m Shane van de Vorstenbosch, “founder” of OnSolution.
I would just like to take this opportunity to say thank you for visiting our site.
What I dislike about the Internet, and you may be the same, is how impersonal it is, and how you don’t know who you are buying from. Here I’ve tried to give you a sneak peek into who we are, and if you ever want more information please just contact us. We are a small team and are here to help. Still not sure, try Googling my name (there’s only one of me in the world). That’s me. I’ve been around for some time and plan to stay around for quite some more time.
But really, it’s not about us, it’s about you.
So, how can we help you today?