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Be the Fix

Made as a companion to Episode Four of the EHO Knows podcast. Listen today:

Across school courtyards, social feeds, and protest lines, a generation is speaking out. Today’s young people are more politically aware and environmentally engaged than ever before sharing climate infographics, marching in student strikes, and calling out systemic failure in a thousand different ways. But while the passion is there, many are asking the same question: “What difference can I really make?”

Episode 4 of EHO Knows explores that very question through the lived experience of Ariana Johnson an Environmental Health Officer (EHO) in training who found a career that turns her passion into power.

The little Guy

It’s no secret that younger generations are more tuned in to the world’s problems not just because they see the effects of climate change, biodiversity loss, pollution but despite their awareness, many feel powerless, stuck watching the world unravel across a hundred news channels and social feeds. Most know something’s wrong. But they don’t always know where to begin. 

Meanwhile Environmental Health Officers rarely make the headlines (unless something has gone wrong). They’re not influencers or frontbench politicians. But they are the reason beaches are safe to swim in, restaurant meals aren’t a biohazard, and local drinking water won’t give you a parasite. Ariana didn’t come across environmental health in a school presentation or a careers expo.  She found it through a bit of luck and a push from her mum.

Secretly Save the World

Once Ariana stepped into the role however everything clicked: science, fieldwork, public service, community impact. She went from a young person frustrated by the world’s inertia to someone actively improving their own community; one inspection, one water sample, one resolved complaint at a time. And that’s the story the profession needs to tell.

Ariana puts it best: “If people don’t see me, it means everything’s going well.” But that quiet success, while noble, also hides the profession from the public eye The danger? You become invisible. Not just to the media but to the very people you need to carry this work forward. The industry is aging. Workforce shortages are growing. Councils across the country are struggling to fill roles with skilled professionals. Meanwhile, a generation of smart, passionate, environmentally driven young people is looking for meaningful work and they probably think EHO is short for ‘food inspectors’.

The Role of EHOs

These are the kids who refused to go to class because the climate was collapsing. Who share articles about heatwaves and outbreaks between classes, or like Ariana, who write letters to ministers before they learn to drive. Part of the reason for EHO Knows is because it’s time to tell the stories of this industry; at schools, in communities, and online because a generation stuck between caring deeply and not knowing what to do next, that’s the message they need to hear from you.

Episode 4: How to Save the World

In a break from the usual case-based format, Shane sits down with the enthusiastic and passionate Ariana Johnson to explore what makes being an Environmental Health Officer (EHO) such a unique and rewarding career, especially for younger professionals entering the field. Ariana’s energy and enthusiasm bring a fresh perspective to the profession, making it clear why so many people find it so rewarding.

Whether you’re a current EHO, a student considering career paths, or an employer looking to attract young talent, this episode is packed with insights on keeping the industry thriving for years to come.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.