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Make it Known

Made as a companion to Episode Five of the EHO Knows podcast. Listen today:

It’s a strange reality that the people responsible for protecting our food, water, public spaces, and health systems are often the least recognised by the communities they serve. Environmental Health Officers (EHOs) exist in every local government area in Australia, yet many community members and even council executives don’t really know what they do.

In Episode 5 of EHO Knows, Sarah Ainsworth, President of Environmental Health Australia (NSW), joins Shane for a candid discussion on the state of environmental health. But more than just airing frustrations, the conversation shines a light on what’s needed to safeguard the profession’s future: structural reform, community awareness, and a shift in how EHOs are perceived, especially by the systems they support.

Being 'Too Good' at Your Job

As Sarah notes in the episode, EHOs often go unnoticed because when they do their jobs well, nothing goes wrong. Food doesn’t poison people. Water doesn’t make them sick. Hazardous conditions don’t escalate. Silence, is a standing ovation. But it’s this invisibility that has allowed the profession to become underfunded, misunderstood, and often devalued. Worse still, as the scope of environmental health has expanded, so too has the burden on EHOs without a matching increase in resources, staffing, or political support. Local governments are being delegated state-level responsibilities, but without funding, training, or even formal recognition of qualifications in legislation. It’s a dangerous paradox

Time to rebrand

There’s no shortage of passion among EHOs. But when it comes to promoting the profession both to councils and the general public the message often gets lost in translation. Say “health inspector,” and people assume you’re only checking kitchens. Say “environmental health,” and they picture radiation or chemical spills. This identity gap isn’t just semantic, it’s financial. Funding, respect, and career progression are deeply tied to how well others understand the value of EHOs. As Sarah says, if the people writing the budgets don’t understand what you do, they won’t invest in it.

So the challenge becomes: how do you describe environmental health in one sentence, at a barbecue, in a council chamber, or at a career day and actually make it stick? Because if EHOs don’t define who they are, someone else will.

The Role of EHOs

This episode doesn’t just highlight the problems facing environmental health, it makes a case for collective action. EHOs can’t afford to work in isolation. They need to lean into their community, share resources, and speak with a unified voice. Whether it’s advocating for better funding, or simply helping people understand what EHOs do, the profession needs to be seen. It needs to be valued. And it needs to be protected.

Episode 5: A New EHOpe

In episode five of EHO Knows, host Shane sits down with Sarah Ainsworth, President of Environmental Health Australia (NSW), for the first of a two-part discussion on the future of environmental health.

With councils increasingly under-resourced and environmental health professionals facing growing responsibilities without proper recognition this episode isn’t just about the struggles EHOs face—it’s about solutions. Sarah highlights how Environmental Health Australia is working to raise awareness, push for legislative reform, and ensure that 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.