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It’s Friday, so a bit of light hearted content. Here are some entries you are not likely to find in the Office Dictionary: LECTURE: An art of transmitting Information from the notes of the lecturer to the notes of students without passing through the minds of either CONFERENCE: The confusion of one man multiplied by […]
First aid kits are designed as a general tool for emergencies. Kitchens have special risks and so require additional items. First aid modules for commercial kitchens Modules to suit your needs In my previous update about the OnSolution product range I mentioned the add-in modules for the kitchen, burns and eye. At Fine Food we […]
The OxyBAC web site has been launched. When distributing a new product we try to create its own web site. This gives us a chance to give it its own appearance. We don’t have the OnSolution “branding” impact on what it looks like or what it does. The product gets to be itself. It also […]
Yes, I like sensational titles, and “taking the hassle out of burns” is a good one. The reality is that burns are a hassle and may require serious attention. BurnAid is about providing the best possible response to a burn as quickly as possible. When the best first aid is required BurnAid used by NSW […]
We were asked the simple question “When receiving frozen food, what is the acceptable temperature?” I could give a very simple answer of “below -10°C” and leave it at that. But there are a number of issues you should also consider: 1. How do you measure the temperature? If you are using an infra-red thermometer […]
We are now introducing a range of first aid kits. Why shoud you read this blog? 1: The laws changed last year regarding the contents of first-aid kits This was mostly to do with trying to make a national standard but it does mean that if your first-aid kit is more than a year old, […]
When we decided to expand our business to include hand washes and sanitisers we discovered that there was a huge variety available. Unfortunately many just aren’t suitable for people who wash their hands regularly. We found one brand, however, that was ahead of the rest. What is the difference between a hand wash and a […]
Taking the hassle out of … hand washing training You would think that everyone would know how to wash their hands. After all, it is one of the first skills we are taught. And you would think that everyone would do it regularly because we all know that it is the right thing to […]
Most people know their legal responsibilities when it comes to storing and transporting refrigerated and frozen items. They are doing it, and probably doing it correctly. But do you have proof? Doing and proving aren’t the same thing Not only do you have to keep your food outside the danger zone (5° to 60°C), you […]
OnSolution provides a wide range of safety related products. We would gladly help you provide a safe work place, but we can only do that if you know what we do. Over the next couple of blogs we will detail the products that we offer, as well as offering some special pricing on specific items. […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.