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So we have just cracked down on restaurants, but let’s be honest, would my kitchen pass Scores on Doors?

I will do two levels of tests – the day to day test and the guest test. Hopefully we have higher standards for guests, and face it, restaurants are serving guests.

The first 3 criteria, no problems, though I am ignoring ones that don’t apply (like registration).

Criteria 4 – no food past its use by date. Personal use – fail. Guests – pass. Yes I am happy to eat food past its use by date but with a careful check. Face it, we all know that the food is 100% acceptable up to the use by date. It is impossible for it to go from 100% good to %100 bad in an instant.

I feel a bit ripped off. That’s 4 points for personal consumption just because my yoghurt is 2 days over the use by date.

Food storage and heating no problems. But then the crunch – items thawed correctly. How often do I leave the frozen meat out all day to thaw? Actually I’ve improved quite a bit since being in the industry so since today there is nothing sitting around thawing, I pass. Yes.

Hand washing is a breeze. We have the facilities and we remind everyone to wash their hands before preparing food, coming to the table etc etc etc.

Since my wife cleaned the kitchen this morning, it is spotless. So we pass the clean surfaces test. And when guests are over, it is immaculate. But that’s a bit hit and miss. If it had been the teenagers cleaning the kitchen, I could have been clocking up some points.

Temperature measuring. For most domestic kitchens they would be failing but I sell the devices, so I pass. That’s one point for the rest of you.

No animals in food handling area. That depends on where the inspector would draw the line. The dogs sit on their mats at night in the dining room, but it’s a kitchen/dining room. So probably a point.

The maintenance of the place is reasonably good, but there are some broken doors so that’s a point.

And some of the plates have chips, but not for guests. They have “the good stuff”.

So for the domestic kitchen I scored 7 points (and 4 of them for old yoghurt!) and for the guest days 3 points.

So for guests I have a 5-star kitchen and for day to day existence I’m down to a 4-star.

 

By this it is obvious that we can easily survive with a less than 5-star restaurant but my wife likes to point out that there is a big difference between your own dirt and someone else’s dirt. And there’s a big difference between giving yourself food poisoning and giving your guests food poisoning.

And there’s a big difference between giving your 4 guests food poisoning and giving 177 customers food poisoning.

 

Now if I went back and did the test “Would my teenage sons pass Scores on Doors?” it would be another answer. But we won’t go there.

Next I look specifically at Scores on Doors and hand washing.

For the start of the series go to Scores On Doors Overview.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.