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My next couple of blogs will be focusing on the Scores on Doors scheme that is run as a joint venture between the NSW Food Authority and local councils. According to the NSW Food Authority’s web site the goal is to: “Scores on Doors allows the public to know how well food businesses are complying […]
I had the privilege of seeing behind the scenes at Pablo and Rusty’s Coffee Roasters with Chris Tate. I have now discovered that making the perfect cup of coffee is a mix of skill, art, hard work, high standards, and a strong social conscience. I have long known that cappuccinos need to have milk between […]
So we have just cracked down on restaurants, but let’s be honest, would my kitchen pass Scores on Doors? I will do two levels of tests – the day to day test and the guest test. Hopefully we have higher standards for guests, and face it, restaurants are serving guests. The first 3 criteria, no […]
Scores On Doors heavily penalises food premises that do not ensure that staff are correctly washing their hands. Given that dirty hands are one of the most efficient means of cross contaminating food and spreading germs, and is one of the simplest to avoid, it makes sense that it is heavily policed. Currently the points […]
Scores on Doors also heavily penalise food based on incorrect temperatures. Like dirty hands, the temperature of food is one of the biggest contributors to food poisoning and one that can now be easily avoided. Bacteria flourishes between 5° and 60°. Above 60° it is killed, and below 5° it slows down. So the standards […]
Following are my thoughts on how Scores on Doors can be improved. I’m not saying that my suggestions are perfect, and it would be great if someone did debate the points I make. There are issues with my proposals, but I think my proposals are worth mentioning. Show passing as a pass Simply put, remove […]
Is a restaurant with 3-stars Scores On Doors safe to eat at? That’s up there with: – Can I leave my cat alone with my canary? – Can I run across the road without looking? – Is it safe to play Russian Roulette with a gun that has only one bullet in it? The answer […]
Or “how disgustingly foul can a restaurant be and still pass Scores on Doors?” Since Scores On Doors isn’t actually measuring excellence, but just working out how bad you are, the question “how badly can you fail Scores on Doors and still pass” makes sense. So my question is “what’s the worst we can squeeze […]
In my previous post I slammed Scores on Doors and overall I stick by my assessment that it fails to promote excellence. There are some good things and I will list the ones that jumped out to me. It’s a clear standard. The score sheet is a very simple check list to work through. It […]
Mediocrity isn’t excellence My biggest gripe with the Scores on Doors program is that it disguises a measure of mediocrity as a measure of excellence. What? It’s quite simple – if you see anything that is 5-star you expect it to be exceptional. You expect it to be the best. With Scores on Doors, 5-star […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.