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It’s been interesting looking at the online debate about the effectiveness of whirly-gigs at cooling a house down by reducing the roof space temperature.

The undisputed facts

There are a couple of key facts that aren’t disputed:

1. The roof space heats up more than the outside air. The roof space temperature is signficantly higher than ambient temperatures.

2. If the insulation is immediately below the roof than it heats up less.

3. If the insulation is between the roof space and the ceiling than it heats up the same.

The disputed facts

But where the facts become a bit more interesting and disputed are:

4. If the insulation is between the roof space and the ceiling than there is less transfer of heat into the house

5. How much heat transfers anyway is disputed because “hot air rises”

6. Whirly-gigs don’t have the capacity to move enough air to cope, especially when only one or two have been installed.

The conclusion is tending towards “Whirly-gigs can’t do the job, but does it really matter”.

So does roof space temperature matter?

Though I would have to say, for a couple hundred dollars, even if it knocks a percent or two off your cooling bill, that counts.

But then what about the heating bill? That’s a lot of energy sitting there not being used (hot air rises) during winter.

By my previous research on solar heating and colour (for example with bricks), a dark tiled roof will be up to 20° warmer than ambient in the middle of winter. That’s a lot of energy sitting there being wasted.

So rather than debating if whirly-gigs are effective at removing heat, why not discuss how to use the heat?Roof Space Temperature

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.