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A couple of years ago I wrote some posts on Ventis (Ventis solar energy and Ventis Fresh Air) and have now decided to take the next step and install it in my own house.

So this is it, the rubber hitting the road.

Over the next couple of weeks I will be collecting data on my roof temperature, outside temperature, inside temperatures and inside CO2 levels. Then I can compare it with the final results.

There are a couple of obvious disclaimers about this experiment. The first is that I am collecting results leading into summer and then comparing it with summer results. But since this is Sydney we are just as likely to have ultra hot weather now and not in summer.

The second is that the worse things are, the more likely I am to turn on the airconditioner. What this means is that the temperature will look good, but my power bill will look bad. If the Ventis system works, I won’t be turning on the airconditioning.

On the Ventis web site they have two reports that show an unoccupied house and the results are consistent with what I would expect, and what they promise. But it doesn’t show CO2 levels and if the place is unoccupied, they will remain constant anyway.

I think I surprised the sales rep because I could rattle off the benefits of the system and quote the statistics. It helps when you sell CO2 desktop displays and know every moment of the day what the CO2 levels are in your office and house.

So let’s see if I remain one of Ventis’ biggest fans (is that a bad pun?).

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.