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It’s been interesting looking at the online debate about the effectiveness of whirly-gigs at cooling a house down by reducing the roof space temperature. The undisputed facts There are a couple of key facts that aren’t disputed: 1. The roof space heats up more than the outside air. The roof space temperature is signficantly higher […]
WIth summer now here, we would like to remind restaurants and cafes to strongly consider using temperature loggers in their fridges, freezers, and vehicles. Temperature loggers provide the following benefits: 1. Proof that you have kept potentially hazardous foods at the correct temperatures. 2. Automated proof so your staff aren’t tied up each day recording […]
MINOR RELEASE: Version 8.28 features include: TCU: Overflow error fixed for when the last reading was below 15°C (thanks to a cold snap in Melbourne) MINOR RELEASE: Version 8.27 features include: Recent file list: Sortable. Word export: Speed improvement Password: Byte array (technical change, no front end change) MINOR RELEASE: Version 8.26 features include: Rollover […]
A couple of years ago I wrote some posts on Ventis (Ventis solar energy and Ventis Fresh Air) and have now decided to take the next step and install it in my own house. So this is it, the rubber hitting the road. Over the next couple of weeks I will be collecting data on […]
Scores on Doors heavily penalises sites that don’t effectively monitor the temperature. You must ensure that your fridges are all below 5°C. Many restaurants will either: a) Do nothing and hope for the best b) Rely on unreliable staff to record the temperature every now and then and both will leave you wide open to […]
We are currently developing a mobile application to help business pass Scores on Doors. We would love to hear from you with ideas. The application will be a cross between an audit tool and recommendations on what to do to improve your restaurant or cafe. So if you have any tips on passing Scores on […]
Version 8.23 of eTemperature has just been released. This is a minor release that fixes a bug that fixes a minor bug that was found on two sites. It has not been reported on other sites. Recent updates of eTemperature have a built-in update feature and will automatically receive the update. Alternatively, the “Check for […]
With two high profiles cases of Salmonella this year, with eggs being blamed for both, the question is “will Scores On Doors protect against egg contamination?” Check 4 on the Food Premises Assessment Report (FPAR) is: “No sale of food that is damaged, deteriorated or perished, no use of cracked or dirty eggs or food […]
In my last blog I summarised how Scores on Doors worked and said it gave points to specific failures. This blog is basically a repeat of the sheet used by inspectors. This is it – the “exam”. The Scores On Doors uses a “Food Premises Assessment Report” (FPAR) to try to have a uniform marking […]
Scores on Doors is based on a demerit system. That is, a venue gains points for the more things it gets wrong. Depending upon how many points they get will determine their final rating. For 5-stars they can lose up to 3 points. For 4-stars they can lose up to 8 points. For 3-stars they […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.