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Common temperature logger mistakes 2 and 3 dealt with misunderstanding. This one is returning to the “oh, yes, I should have done this sooner” category. Common temperature logger mistakes: Not put in place. Like I said in my last post, this one is obvious, but more often than not, it is really obvious in hindsight. The […]
Do you catch a bus and finish the trip with a head ache or nausea? Many people put it down to the stress or motion sickness, but it may well be the recirculated air is slowly poisoning you. The easiest way to control air temperature is to stop outside air from getting in, especially on […]
After common temperature logger mistake 2 of sampling too quickly, mistake number 3 is the exact opposite Common temperature logger mistakes: Sampling too quickly There are some users who sample as fast as possible. This is typically once a minute for Thermocron loggers and possibly even faster for Logtags. The likely cause For the sampling too slowly issue, the […]
After common temperature logger mistake 1 of not being turned on, mistake number 2 is reported to us less, but more common… Common temperature logger mistakes: Sampling too slowly There are many users who set their sample rate to one sample every couple of hours. This is typically 4 hours for the Thermocron and even […]
Over the next couple of blogs I will be covering the most common temperature logger mistakes and, where possible, how to avoid them. Common temperature logger mistakes: Not turned on There are two main causes for this. Getting a new unit and placing it straight in a fridge without starting it Stopping it to retrieve […]
We are often asked what is the best sample rate for vaccines. Or worse, we aren’t asked and we find out what some people are doing. The worst option The worst thing that you can be doing is sampling once per day (or once every 4 hours depending upon the capability of your logger). This […]
Every year there are some key milestones that remind us of how quickly time is passing. Christmas sort of came and went so quickly that I ddin’t have time to stop and say “I can’t believe that it is Christmas already”. In fact, I’m not quite sure if Christmas 2013 actually happened. But my computer […]
Oh look, it’s here already. Christmas. We will be closed from the 23rd of December to the 3rd of January. BUT we will be checking emails each day so if you have an urgent order please let us know and we will see what we can do. And if you have any support issues, please […]
We are often asked about temperature logger calibration versus certification. There is some confusion between the two and what is required. This should clarify many of the questions: What is supplied: 1. Our temperature loggers are tested at point of manufacture to make sure they meet the specification. This is the Quality Control (QC) and […]
eTemperature 8.24 has to key changes: New data formats for the Excel export Dual sliders for the min/max instead of two sliders Excel export formats When pressing the Excel button, you now have 3 options. All readings: The first option will export the entire table as is, and is the equivalent to how eTemperature used […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.