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American supermarket Wal-Mart has been expanding their efforts overseas and even have stores in China now. Since this new move, Wal-Mart has to consider new food safety regulations to keep up their food safety standards. After many food scares in their stores, Wal-Mart is deciding to increase their food safety spending as to ensure the […]
Chicken is one the raw meats that cause the most issues in food safety. In the United Kingdom, one of the most common food borne illnesses is caused by camplyobacter. Record show there are over a quarter of a million people a year who get affected by the bacteria. Campylobacter is caused by raw or […]
A food safety issue that is too close to home… Lecturers and students from the University of Adelaide discovered from their research that 134 out of the 174 supermarkets (that is nearly 75%) or delis that sold ready to eat meat had high bacterial levels that did not meet food standard guidelines. Though the […]
Clinisorb is now available in 45g satchels.This size is still small enough to fit in a pocket or glove box, but has enough Clinisorb to absorb over 1L of liquid. Simply sprinkle CliniSorb® over spills to rapidly absorb the mess and neutralise germs. It stops it spreading and reduces the risk of infection. CliniSorb® can […]
A Food Safety Summit is held every year in the United States of America. This year, it was held in Baltimore, Maryland. I am sure every year is equally exciting but something occurred this year that would makes this conference unforgettable. In the most ironic twist of events, an investigation uncovered the reason for 100 […]
Last year the world had yet another confirmation that CO2 levels are rising. “On May 2, after nightfall shut down photosynthesis for the day in Hawaii, carbon dioxide levels in the atmosphere touched 400 parts-per-million there for the first time in at least 800,000 years. Near the summit of volcanic Mauna Loa—where a member of […]
Over the last couple of days it has felt like winter is rapidly approaching, and the new Ventis system is rising to the challenge. In fact, it is now 5:30pm and I am still sitting here in a polo shirt while the temperature outside is dropping. I can just make out the sound of the […]
Last month I wrote a blog about CO2 levels on the local buses. Since then the Hills Shire Times interviewed us regarding the blog and then did their own investigations. Nigel Gladstone interviewed a number of other specialists as well as trying to talk to the local bus company. What he discovered is what we […]
The Pharmacy Guild of Australia have donated temperature loggers to an “exceptional cause” Over the years we have been approached by a number of charities for discounted or free products. Unfortunately about 30% of our customers are linked with charitable organisations, or are products that are aimed at “good causes”. But every now and then […]
In my previous post of “Common temperature logger mistakes 4 – not put in place” I returned to the “oh, yes, I should have done this sooner” category. This is another one of those. Common temperature logger mistakes: Not retrieved. Once again, this problem is really obvious in hindsight but is easily done. The way […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.