Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
“Delphi XE2 Foundations” by Chris Rolliston Don’t let the name of the book fool you. “Delphi XE2 Foundations” by Chris Rolliston could just as easily have been called “Delphi Foundations” and it would be just as true. This book is much closer to the traditional programming books like the Mastering series, or Marco Cantu’s original […]
“Coding in Delphi” by Nick Hodges While the “Delphi Cookbook” is really a sampler, “Coding in Delphi” by Nick Hodges (https://leanpub.com/codingindelphi) is the other extreme. It’s the full course. He covers less topics, but those topics he does cover, he covers in details. “Coding in Delphi” intent In his introduction Nick says the book is […]
“Delphi Cookbook” by Daniele Teti Just released is the Delphi Cookbook by Danieli Teti (https://www.packtpub.com/application-development/delphi-cookbook). It’s a great, light read that introduces 50 topics with sample code and brief explanations. “Delphi Cookbook” Structure Delphi Cookbook follows the simple formula of: – This is what I want to do – Step by step how to do […]
UPDATE Jan 2017: OnSolution no longer sell the CoolTel range of GSM loggers. Instead, consider the WirelessTag range of loggers or contact us and we’ll help you find an alternative. OnSolution now distribute the CoolTel Temperature Loggers. What is a CoolTel Temperature Logger? The CoolTel Temperature Logger has all the benefits of a traditional temperature […]
The issue A customer asked if they could change the line thickness in the graph on eTemperature. It was too thin for photocopying if needed. The solution eTemperature allows users to customise many aspects of the report. This feature is a very advanced feature and demonstrates the tradeoff between pure power and simplicity. This feature […]
eTemperature 8.28 eTemperature version 8.28 has just been uploaded. This is a minor bug fix release which fixes an “overflow error” found with TCU thermocron temperature loggers where the last reading was below 15°C, eTemperature 8.27 eTemperature version 8.27 had some nice user features added included being able to sort the most recent list of […]
This Sunday we will be doing handwashing training at Flower Power Prospect Our story begins after a good day out in the garden… After a good day out in the garden getting stuck into some wholesome dirt, the kids come stomping back inside leaving a trail of mud through down the hallway and into the […]
Don’t get the boss to do anything They ask me to do a simple thing like promote the upcomign hand washing training event at Flower Power and I can’t even get the location right. So this is the post to say that I got it wrong, and my next post will have the correct details. […]
This Sunday we will be doing handwashing training at Flower Power Penrith Prospect Our story begins after a good day out in the garden… After a good day out in the garden getting stuck into some wholesome dirt, the kids come stomping back inside leaving a trail of mud through down the hallway and into […]
Maid in China Products made in China are, on average, cheaper. I can’t deny it. In a straight price comparison there is no way that products built in most countries can compete. But at the same time the flood of cheap knockoffs often do themselves a huge injustice. The parts are often substandard, the quality […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.