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Our first wireless temperature logger video

We just launched our first wireless temperature logger video on wirelesstag.com.au/hospitality. I thought I would post it here as well to show you the direction we are heading.

Transcript

In every restaurant and café, fridge temperatures are critical to your success. If they fail you will need to throw out food, and that’s as good as throwing out money. But if you don’t throw out the food and some of it makes it onto a plate that’s not good. And if that makes it onto too many plates then good bye customers, good bye reputation, good bye business.

So fridge temperatures are critical to your business and you could pay staff to check the temperatures but they aren’t necessarily the most reliable and there are things you would rather have them do And to top it all off now you have to record the temperatures to prove that you are doing it right. That takes time and time is money

So wouldn’t it be great if you could monitor the temperature of all your fridges, and know when problems occur straightaway and have reports available at the drop of a hat and do it quickly, easily, and most of all, affordably.

Now you can.

Introducing the wireless tags. You simply place them in a fridge, freezer or coolroom and it will communicate with an Ethernet base station which plugs into your internet router and it magically communicates with a server in the cloud and you can find out what is happening where ever you are with a PC, Mac, tablet, or smart phone.

And when something does go wrong we will know about it immediately which means you will know about it immediately and you can fix it straight away.

Not bad.

And then when it comes to monthly reporting, it’s all there at the push of a button.

So the big question is “how much?”

I have been selling these types of systems for years. Until wireless tag came along you would have paid over $1,000 for this system
as well as ongoing fees. But with wireless tags the price is only $75 per tag.

And the Ethernet tag manager?
Once again, other systems would be charging you hundreds or thousands of dollars, as well as ongoing fees. But they aren’t $1,000. Not even $500 or $200. They are only $149 each.

So to make sure you understand how the system works, you need
– One Ethernet tag manager
– And as many or few wireless tags as you require.

That’s generally one per fridge, freezer and coolroom. A tag manager can communicate up to 2 rooms away. So if you have remote fridges you may require additional tag managers. But for a typical commercial kitchen that’s
– One tag manager
– About 3 to 5 wireless tags
So most commercial kitchens will cost between $350 and $550.
But for that money you will receive:
– Immediate notification of problems
– No more need for staff to write down the temperatures
– Quick reporting when it is needed
– No ongoing fees
– Remote access to your temperatures where ever you are
So you can be sitting on a beach enjoying the sun set knowing that everything is everything is fine back at the restaurant
And that is priceless.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.