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This week two things happened that made me think about the Yellow Pages. How userful are the printed Yellow Pages? The first was walking my daughter to school and seeing Yellow Pages sitting on letter boxes and in drive ways in the drizzle. It is questionable how useful a printed Yellow Pages is now, but […]
Glitterbug Potion for Hand Washing Training How to use it 1. Rub the Glittebug Potion onto your hands 2. Wash your hands 3. Use the UV torch to show where Glitterbug Potion has not been washed off. What are you looking for? You are looking at the places that are glowing. These are the spots […]
Our first wireless temperature logger video We just launched our first wireless temperature logger video on wirelesstag.com.au/hospitality. I thought I would post it here as well to show you the direction we are heading. Transcript In every restaurant and café, fridge temperatures are critical to your success. If they fail you will need to throw […]
RPA is now asking hundreds of mothers with new born babies to contact them because a vaccine fridge may have been failing.This strikes me as an amazing problem for a major hospital. For more information see the full article from the SMH Low cost temperature loggers have now been available since I started this business […]
Awesome product We have this awesome new product – the wireless temperature sensor. Everyone that we show it to absolutely loves it. It’s incredibly inexpensive and could potentially make half my products obsolete. It’s a marketing dream. And conversion rates are looking good So we create its own web site and move much of our […]
I am still flooded every day by companies offering me their SEO services. Let me be very clear on this – they are not offering me web site development or content marketing, but specifically SEO services. And every now and then I decide to nibble at the bait and find out what they have to […]
Most people know their legal responsibilities when it comes to storing and transporting refrigerated and frozen items. They are doing it, and probably doing it correctly. But do you have proof? Doing and proving aren’t the same thing Not only do you have to keep your food outside the danger zone (5° to 60°C), you […]
Disclaimer This is about how I asked for a modification to the standard Ventis system, how it performed, my conclusions, and recommendatations. If you just want the summary version about Ventis then read the last section. How Ventis works Ventis works by pumping cool air into your warm house. It isn’t an air-conditioning system and […]
Getting the mix right with reporting It is common practice to print a report of results for future reference. Traditionally there were two extremes – a detailed report that could go on for 30 pages, or a daily/min max report that summarised it all to 30 lines. A better option for many users is the […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.