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The critical temperatures 2°C and 8°C are the official limits that a vaccine must be stored between. Of the two temperatures, the lower one is the more critical. At 0°C certain vaccines freeze and become useless. This is important to keep in mind when dealing with the issue. The higher temperature is less rigid because […]
It appears that I am behind the times when it comes to hand washing Gangnam-style. There’s now a number of videos on Youtube for hand washing Gangnam-style. They are well worth watching and sharing. Handwashing Gangnam Style – NHS Style This is my pick of the lot in terms of professionalism, but then it’s about […]
My DIY VOIP experience As an electrical engineer with years of computer experience, how hard could it be to buy a couple of VOIP phones and set up a Hosted PBX? I signed up with Engin and purchased 4 phones from The Telecom Shop. The phones were refurbished Polycom IP550 and at $60 each were […]
New phone number We now have a new phone number – 1300 30 33 34. We will be keeping the original number (02 9614 6417) connected, but interstate callers may like to benefit from the 1300 number. Support options Also just a quick reminder of the sales and product support options we have. Phone: While […]
The temperature joys of transporting basil Today I had a question about the use of temperature loggers with the transport of fresh basil. The problem was in regards to the receiver rejecting shipments because the basil was out of the required temperature range (8° to 14°C). The temperature logger needed to either demonstrate that the […]
If you are starting a new business, or even looking at how to run an existing business more efficiently, then consider VOIP. Advantages of VOIP 1: Portability I am in the process of moving and so the entire phone line hassle is rapidly becoming apparent. I’m avoiding it by converting to VOIP first. So before […]
The results are in from our big survey. Here are the customer feedback comments in no particular order. We left the good and bad in: Easy and efficient. Quick delivery. Easy to access technical support. Efficient and streamlined service. Excellent and prompt service. Excellent cost-effective product Excellent cutomer service and unbleievably quick delivery! Excellent product […]
Infographic created with love by Magicdust, a web design and online marketing Company. Click to visit the original post: Search Engine Marketing vs Traditional Marketing Infographic
There must be a scam email training course or manual floating around because I am amazed at how similar they are. Here is the process broken down for you. I will also point out that I fixed most of the grammatical errors as well. So don’t be surprised if you see a direct copy coming […]
This week two things happened that made me think about the Yellow Pages. How userful are the printed Yellow Pages? The first was walking my daughter to school and seeing Yellow Pages sitting on letter boxes and in drive ways in the drizzle. It is questionable how useful a printed Yellow Pages is now, but […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.