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The NSW Food Authority released the document “Listeria Management Program” (NSW/FA/FI034/0809) in 2008 which detailed guidelines for the management of Listeria monocytogenes within the retail and wholesale process.

In it was a table of process times and temperature to deliver a 6D reduction of Listeria monocytogenes. In plain English, that’s the amount of time required to kill 99.9999% of the Listeria monocytogenes. The table has been included below in my results. There are two columns for original data because it appears that there is a time in minutes and a time in seconds version and the time in minutes version is the one on their web site now.

The theory is that at 60°C the bacteria starts to die, but would require 44 minutes to reach a 6D reduction. At 65°C this time is reduced to 10 minutes and by 73°C it is below a minute.

The problems with calculating the required time

While the table is easy enough to understand, the problem is that the temperature is not constant. In reality the temperature will rise from 60°C up to some peak where it will fluctuate slightly, and then drop down again. All the time above 60°C needs to be included but how are they added up.
The other issue is about the fractions of a degree. The table shows the time for 63° (18 minutes) and 64° (13 minutes) but what if the temperature was 63.5°C. It will obviously be faster than 18 minutes but not as fast as 13 minutes.

A mathematical model for 6D reduction of Listeria monocytogenes

What we needed to do was to create a mathematical model for the table. By inverting this model we can then work out the contribution each second or minute made, and by integrating the area under the curve we end up with a value from 0 upwards, where less than 1 is a fail and above 1 is a pass.

What we found was the formula:
Listeria Formula

gave almost perfect results.

The table of values show the original values from the NSW Food Authority and the calculated results. Note that there are two sets of data from the NSW Food Authority – one provided in minutes and one provided in seconds. All times are shown in minutes.

 

Temperature (°C) Original (s) Original (m) Calculated
60 43.6 44 45.3
61 32.1 33 33.0
62 23.6 24 24.1
63 17.4 18 17.5
64 12.8 13 12.8
65 9.4 10 9.3
66 6.9 7 6.8
67 5.1 6 5.0
68 3.7 4 3.6
69 2.8 3 2.6
70 2.0 2 1.9
71 1.5 1.4
72 1.1 1.0
73 0.8 1 0.7
74 0.6 0.5
75 0.4 0.4
76 0.3 0.3
77 0.2 0.2
78 0.2 0.2
79 0.1 0.1
80 0.1 0.1
81 0.1 0.1

 

Though a picture is worth a thousand words:

6D Reduction In Listeria

What we discovered is that there is more variation between the minute and second models provided in the two versions of the table than between our model and the seconds version.

This simple formula now allows us to accurately predict when a 6D reduction in Listeria monocytogenes occurs.

eTemperature now tests for a 6D reduction in Listeria monocytogenes

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.