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Killer Chef

Last week I had the joy of watching a chef try to kill me.

To make it even worse, I had just spent the previous day writing a recipe that used a very similar technique as part of my “Rotten Food Cook Book”. My recipe is called “Chicken Seizure Salad”, but this chef tried it with a wrap.

Here is how it all went down…

I was at a cafe that for legal reasons I won’t name but I should just drop in their GPS co-ordinates or something else like that. Can I get away with that? There is only one cafe there, by the lake, on its own. That is probably still too vague.

But getting back on track, as I was ordering I watched the chef – and I use the term lightly because I am not sure that wearing a white uniform automatically qualifies you as a chef. He looked the part and I am sure that he has convinced many that he is capable of running a kitchen. But once again I digress.

As I was ordering I watched the chef cut up meat with his bare hands. Technically he was cutting it up with a knife, but he was moving it around with his hands. The point is, his bare hands were now covered with “meat juice”. He then picked up the meat with his hands and dropped it onto the hot plate.

His dirty hands were obviously an issue so he turned around and wiped his hand on a cloth that was on the bench top, and then dropped it back there. I don’t know what that cloth was used for before, but I do know it was a scrunched up cloth sitting on a bench top. I also know that it finished up as a scrunched up cloth sitting on a bench top. It didn’t finish up in the bin, it didn’t finish up where it could not be used by the other staff, it did not finish up in the sink.

What I don’t know is if that cloth had been used for the same purpose a dozen times and was a festering fun park of bacterial buddies, or just a mildly contaminated cloth, but I do know his hands weren’t washed, and that cloth was no longer fit for purpose.

So now I was interested. I tuned out from the girl serving me and watched to see what the chef did next.

He turned back to where he had just prepared the meat and he grabbed a wrap. Just to be clear, he had placed the wrap on the bench where he had just been cutting meat, and he grabbed it with his bare hands. I suppose the wrap would absorb a large amount of the mess left behind by the meat so the next person would have a better chance of survival.

He then grabbed a hand full of lettuce and dropped it onto the salad. This probably had a better chance of cleaning his hands then the cloth.

And there it was – the wrap of mass destruction. Just waiting for an unsuspecting victim to savour the pro-biotic delights of Cafe Cloth.

It was at that point that I was then told the final amount for my order. I just turned to her and said “Cancel my order, I can’t eat here” and when she asked why I replied “Because your chef just handled raw meat and then handled the wrap without washing his hands.” She just looked at him and then back at me and said “Oh”.

In hindsight I should have made a bit more of a fuss. Someone ate that wrap. There are probably dozens of more people who had food prepared by that guy that day. The other staff probably handled that cloth. There may now be a food poisoning pandemic going through Westmead Hospital right now all because I remained quiet.

I did ring the council. They are investigating.

And I can recommend a very nice alternative cafe on Ventura Rd.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.