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RPA is now asking hundreds of mothers with new born babies to contact them because a vaccine fridge may have been failing.This strikes me as an amazing problem for a major hospital.

For more information see the full article from the SMH

Low cost temperature loggers have now been available since I started this business in 2000. Back then we were selling temperature loggers for under $100 while the competition was still over $150. Since then the competition has moved down in price which means hospitals have no excuse for not monitoring fridges independently.

The problem at RPA

RPA has a vaccine fridge where the temperature sensor may have been faulty. What that means practically is that:

  1. The sensor was measuring the wrong temperature
  2. This wrong reading was being used to control the temperature. This meant that the fridge was then too warm or cold but the controller throught it was now OK
  3. The wrong reading was being displayed to the staff
  4. The staff were recording the wrong reading

So if you looked at the records or at the fridge then you would have thought that everything was fine – but it wasn’t.

The simple solution – independent monitoring

The solution is very simple, an independent thermometer needed to be used. That is, there needs to be a second method to record the temperature that does not involve the fridge’s sensor.

The device to do this is called a “temperature logger”. They have existed for years. We sell a dozen different types. They aren’t expensive. In fact, they start at about $50.

If RPA had a logger in place they would have had two independent devices telling them that the vaccines were good:

1. The vaccine fridge itself should have an alarm built into it to alert staff when it is too hot or cold. That’s why vaccine fridges cost more than normal fridges (plus some extra smarts)

2. The temperature logger has a list of all temperatures throughout the day (week, month, year!)

If either had indicated a problem then it could have been resolved immediately. If both said things arefine then the fridge is working.

The total solution

Now, however, even just having a temperature logger is old technology. It is now possible to have a wireless logger for the same price as traditional loggers. These units will automatically transfer the temeperature to the cloud. From there it is possible to:

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.