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With two high profiles cases of Salmonella this year, with eggs being blamed for both, the question is “will Scores On Doors protect against egg contamination?

Check 4 on the Food Premises Assessment Report (FPAR) is:

“No sale of food that is damaged, deteriorated or perished, no use of cracked or dirty eggs or food past use by date”. – 4 points

The greatest source of contamination is from the outside of the egg and so Scores on Doors is enforcing the use of clean eggs. This puts many restaurants in a tough position – they want to be supporting local farms (especially the organic industry) and local markets, but they won’t necessarily have the same level of scrutiny.

Which means that they really aren’t in a tough position – they aren’t an option.

But let’s assume that “Als Organic Burgers” wants locally sourced organic eggs. Will Scores on Doors shut him down? And the answer is “No” because it is only worth 4 points. The result is a 4-star rating, but chances are their clients will care more about the “organic” in his name than missing star. What they aren’t aware of is the extra organic in the burger.

But typically these outbreaks take more than dirty eggs or contaminated eggs. In the case of The Burger Bar in Albury, high temperatures were a contributing factor. The eggs weren’t stored in the fridge, and may have caused the eggs to sweat. This compromises the seal and increases the chance of bacteria making its way into the egg.

But currently whole eggs are NOT classified as potentially hazardous foods (foods containing eggs are, but not whole eggs) and so in theory a restaurant can’t be penalised for leaving eggs out in 40° heat.

The big one, however, that they can be pinged on is not refrigerating the mayonaise or egg containing product once it has been made. That’s potentially 8 points and an automatic failure.

In theory, they could be pinged fornot washing their hands AFTER handling the eggs though technically check 18 doesn’t mention it.

My prediction is that the standards will change to make specific mention on the handling of eggs, and then the Food Premises Assessment Report will have a specific check for them, and it will be worth 1/4/8 points.

And my conclusion is that Scores on Doors will NOT protect against egg contamination until those changes occur.

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.