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What is good about Scores on Doors?

In my previous post I slammed Scores on Doors and overall I stick by my assessment that it fails to promote excellence.

There are some good things and I will list the ones that jumped out to me.

It’s a clear standard. The score sheet is a very simple check list to work through. It is standard across all councils, across all restaurants. That was one of the goals and it was definitely achieved.

There is some room for interpretation, and some of the issues can have 1,2 or 4 points.  So it’s still not black and white, but I suspect that this is a good thing. Face it, if you walk into a bad restaurant you will want to slam it anyway you can and I like the concept that they can ramp it up in various categories.

The list covers 43 topics and that’s good. It is manageable but reasonably comprehensive.

The list isn’t super complex and a restaurant owner could work through the list (like in my previous blog) and ensure they comply. It beats working through hundreds of pages of standards.

Some of the categories can score 8 points which is an automatic failure.

Scores on Doors also really punishes two important food safety issues – hand washing and temperature. In fact, if you do poorly in either of these areas it is possible to rapidly rack up points across a number of categories and fail.

And that’s great news for OnSolution because we sell products for hand washing, hand washing training, and logging temperature.

Scores on Doors does also slowly change with time to add new tests in. It adapts to the current weaknesses in industry and tries to solve specific problems.

See, I can be impartial. It’s not all bad.

It’s heading in the right direction.

Next up I ask “how badly can you fail Scores on Doors and still pass?” Confused? How about – “how disgustingly foul can a restaurant be and still pass?”

Return to Scores On Doors Overview

 

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.