Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

Scores On Doors heavily penalises food premises that do not ensure that staff are correctly washing their hands.

Given that dirty hands are one of the most efficient means of cross contaminating food and spreading germs, and is one of the simplest to avoid, it makes sense that it is heavily policed.

Currently the points relating to hand washing are:

14: Food handlers wash and dry hands thoroughly using hand wash facilities – 1 point

18: Food handlers wash hands before commencing/recommencing work and after: using the toilet, sneezing, smoking, handling raw meat, cleaning – 8 points (that’s an automatic fail)

20: Food washing facilities easily accessible and used only for washing of hands, arms and face – 1 point

21: Hand washing facilities have warm running water through single spout, single use towels and soap – 4 or 8 points (another automatic fail)

So not only is it possible to score 18 points for incorrect hand washing, it is possible to have two automatic failures.

So what can a business do to ensure they aren’t penalised?

Start with the easy (I didn’t say cheap, I said easy) things that don’t relate to people. Ensure that the facilities are there, are available, and are working. This may mean ensuring that there are other sinks available for the preparation of food.

Then next to the basin put in a fixed hand wash dispenser like OxyBAC. You want to use a hand wash that is designed for frequent use, is not rough on sensitive hands (otherwise your staff won’t use it) and is fast acting. Like I said, Oxybac J

Then ensure that your procedures clearly state when staff are to wash their hands.

Now for the hard part – convincing your staff to wash their hands. Telling staff they need to wash their hands, and policing it are both important, but you have to convince staff that it is in everyone’s best interest to regularly wash their hands.

We recommend Glitterbug Potion for training. It is a fun way to show people how poorly they wash their hands, and how they can’t assume they know how to wash their hands. It is used as part of many food safety training courses, but we recommend that all food premises use it to train their own staff.

Next

Next I look at Scores on Doors and temperature.

For the start of the series go to Scores On Doors Overview.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.