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Following are my thoughts on how Scores on Doors can be improved. I’m not saying that my suggestions are perfect, and it would be great if someone did debate the points I make. There are issues with my proposals, but I think my proposals are worth mentioning.

Show passing as a pass

Simply put, remove two stars from the existing scores.

So a premise that meets the legal requirements will score 3 points. Any premise that doesn’t will score 2, 1 or 0 points.

Then there would be a huge impact on business for restaurants that aren’t fully compliant.

Strive for excellence, not compliance

Using 3-stars for compliance means that there are now 2 stars free to show excellence. Bonus points can then be applied to businesses that score a 3-star rating.  These bonus points are then used to determine if the business is eligible for an extra one or two stars.

And since it only applies to venues that have already scored 3-stars, it ensures that across the board compliance is achieved.

Each of the categories can be reviewed to determine what is best practice, not just what is required.

For example, bonus points can be given for

–        venues that use temperature loggers and not just thermometers.

–        the training levels of all staff

–        automated hand wash dispensers

–        businesses that regularly use biological tests on surfaces

Then hopefully, as time goes on, these practices become standard practice, and become part of the standards. They then contribute to the pass mark, and new “best practices” are identified.

Mandatory

Make it mandatory.

As a consumer, I think that it is reasonable to be informed that a restaurant is failing to comply with the food safety standards.

Public

Build upon the name-and-shame web site and have the results from all restaurants uploaded to a web site.

With the results only shown on the door, it isn’t until a customer has booked and arrived that they see the results. Why not allow people to check out the results online before they arrive?

Why not go a step further and have the results in Google Maps? Imagine being able to check out what restaurants are in the local area, and see the results!!!

That’s it

That’s the end of my Scores on Doors rant. That is, unless I get enough feedback to either have to defend myself or thank my supporters.

And now I am eagerly awaiting evidence of how bad a 3-star restaurant can be.

For the start of the series go to Scores On Doors Overview.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.