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Scores on Doors also heavily penalise food based on incorrect temperatures.

Like dirty hands, the temperature of food is one of the biggest contributors to food poisoning and one that can now be easily avoided.

Bacteria flourishes between 5° and 60°. Above 60° it is killed, and below 5° it slows down. So the standards are about trying to keep the food out of the 5° to 60° range, or minimise the time it is within this range.

The points relating to temperature include:

7: Potentially hazardous food (PHF) is under temperature control: food receipt, storage, display and transport; less than 5°C, above 60°C. Frozen food is hard frozen. – 1, 4 or 8 points

8: Processing of foods; items thawed correctly; processed quickly; no contamination risk. – 4 points

9: Cooked PHF is cooled rapidly – 8 points

10: Reheating of PHF is rapid – oven, storve top or microwave but not bain marie – 8 points

That’s up to 28 points relating to temperature, and 3 potential automatic failures.

On the topic of temperature there is a large amount we can say (and have, over many blogs), but following are some key points:

–        Ensure that all storage areas are monitored and the results reliably recorded. The best solution is a temperature logger such as Logtag or Thermocron.

–        Likewise monitor all vehicles with a temperature logger. For caterers, if items are stored in an esky or larger container then log them as well.

–        When heating or cooling food, ensure that you are doing it quickly. Many of our customers have placed a Thermocron in the middle of a pot to log the heating and cooling process. For many, the results meant using different shaped containers or smaller containers to ensure they complied.

–        Food grade thermometers are essential. Cheap thermometers that don’t indicate their accuracy are not compliant.

–        Infrared thermometers (the “guns”) are OK at testing temperature when receiving items, but are prone to operator error and the user must know their limitations.

–        Be very careful about food that is outside a controlled environment. This is typically food that is moving from one store to another (e.g. the delivery vehicle to the fridges, fridges to display cabinets). Ensure that PHF can’t be accidentally left out.

Last but not least…

In my final blog I give my opinion on how Scores on Doors can be improved.

For the start of the series go to Scores On Doors Overview.

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.