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At Fine Food in Sydney we will be revealing our new range of Wireless Temperature Loggers. As part of the launch we will be offering a 10% discount on all orders made in August. The benefits of wireless temperature loggers include: saving in labour costs because results are automatically retrieved “live” results are availble at […]
Fine Food Australia in Sydney is rapidly approaching The four day event will be on the 9th to the 12th of September in all 5 halls at Darling Harbor. This is a great trade show for everyone in the hospitality industry. The halls are packed with exhibitors. There is the mix of everyday products, brand […]
OnSolution now supplies a range of restaurant first aid kits.These kits are designed to deal with accidents that are specific to restaurants, cafes and commercial kitchens. The two most accident prone areas of many businesses are the kitchen and cars. Kitchens expose employees to the risks of cuts, burns and falls. That’s why it is […]
This USB temperature logger review looks at the strengths and weaknesses of the standalone USB loggers. The fact that it has a built-in USB port means it doesn’t require any additional hardware to program or retrieve results. This makes it ideal for shipping type applications. It also reduces the overall price, especially when only one […]
This thermochron review will cover its strengths and weaknesses and will cover the entire range from the DS1921G up to the DS1923. The thermochron has now been on the market for over a decade. When it was first released it sold for under half the price of every other logger on the market. Now the […]
This temperature logger comparison will cover the similarities and key differences between the Logtag Temperature Logger and Thermochron Temperature Loggers. Selecting the best temperature logger is much like selecting the best car – it all comes down what features you really care about. The similarities Fundamentally the Logtags and Thermochrons are the same. They both […]
The LastPass Review is based on our 2 years of using the product. We like the product so much that we thought we would let you know about it. So we will briefly cover what it is and why you should use it and the benefits it has provided us. What is LastPass? LastPass is […]
The reason companies invest in software is to make work easier – right? Then why do so many users laugh at the idea? After reviewing a large project I came up with seven reasons why the software wasn’t making work easier. Looking at the list I realised that it wasn’t just limited to this one […]
eTemperature Version 8.15 has been released. This is a minor release. Report changes When we converted to a new reporting engine we gained a number of features. These include – users being able to modify the report – more export options for saving the report – a higher resolution graph output But some old features […]
Is it possible to modify a fridge in such as way as to make food stay fresher longer and decrease the power consumption? Ecoroq claim it is. Yesterday at the Lunch! tradeshow I spoke to one of their reps to find out how. The product basically absorbs moisture and ethylene. By absorbing moisture, there are […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.