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The Lunch! tradeshow is on again. This is the Fine Foods kid brother. It’s not as big, not as experienced, but you can see the family resemblance. So how would it go Lunch! versus Fine Foods? Despite the fact that the organisers are claiming that they are for two very different markets, the reality is […]
LTrace provides the ability for CSSD and CSU to print customisable labels for sterilised items. Many sterilisation departments rely upon staff manually writing on the outside of an item to identify what is inside the wrapping. This has many problems including: Illegible hand writing Misspelt names: OK, this isn’t life threatening, but it isn’t very […]
This is the first in a series of blogs explaining our product LTrace which is used for the tracking of sterilised instruments within a hospital, dental practice or GP. Back ground Any operation or procedure that has a risk of infection control requires that the instruments used be sterile. This is basically achieved in one […]
We now have a new case for our Glitterbug Handwashing Kit. We used to have a case that we thought was pretty good. By the time we started promoting it, the manufacturer had replaced it with an “almost the same” box which turned out to be nothing like the old one. So we frantically searched […]
As part of my “lessons learnt in customer service” I have a positive set of lessons about how The Bike Barn do customer service. Firstly a bit of background – daughter turning 10, wants a new bike since the old one is way too small, and half a day going from store to store. If […]
Which unit is the best data logger for room temperature? The ideal temperature range is meant to be 22° to 24°C. This incredibly small temperature range means that even a small temperature variation is noticeable. This means that the unit must have a high resolution. The thermocron TCS, Logtag and the budget USB temperature logger […]
This is another minor release with a feature requested by a customer. It is now possilbe to change the description when the results have been downloaded or saved. This is to help people who forgot to set the description up originally and it just shows as “unknown”. The new name will appear in reports, in […]
Here’s the eror message that every developer would love to drop into their software but would never dare: [error]Operator Error. Replace operator and press any key.[/error] There’s been times when I’ve been very tempted, but it is usually a sign that I am lifting my user expectations too high. If you want software that […]
What do you do if you have a customer or tenant who is continually complaining about the temperature? You can wander in and check if it is too hot or cold, but chances are everything will be fine when you drop by. Or you can check the records in your BMS system if you have […]
Just a minor update. There were some settings that were previously being saved that weren’t in the latest couple versions. For example, eTemperature remembers the sample rate etc that you last used as the default for next time it starts. The fast start button configuration was also being lost. We have also been streamlining our […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.