Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

Temperature Complaints

What do you do if you have a customer or tenant who is continually complaining about the temperature?

You can wander in and check if it is too hot or cold, but chances are everything will be fine when you drop by. Or you can check the records in your BMS system if you have one, but it will be fine because the sensor is the point that is being controlled.

Which leaves you with an upset customer and a standoff.

A good solution is to leave a temperate logger with them on their desk or on the back of their chair. Then you know what the temperature is throughout the entire day. You can download the results to a PC and show them straight away. If there is a problem you can see it and if there is no problem then they can see it.

In a recent conversation I realised there is actually the ideal product for this – the Logtag Temperature Logger. The reason why it is ideal is because of the pushbutton event recorder. You just tell the customer to push the button when they feel the temperature is too hot or cold. This gives you a number of benefits:

1. In the graph you will see marks for where they pushed the button. You can see if there was a temperature spike or drop at those times. It is much more precise than “yesterday afternoon sometime”.

2. You can see how often they really do care. If they are pushing the button a number of times throughout the day then it is an issue for them, but if it is only occassionally pressed then it isn’t a continuous issue.

3. You can start to look for patterns.

Temperature is a very subjective issue. I sit at a desk for most of the day. The office could be just right and then I go for a walk to the shops and return. The office is now too hot. The temperature hasn’t changed, but my perception has. This is the type of pattern you can pick up with the marks.

Another interesting one is the location of windows. Windows are very effecitve at warming up a specific area. Since air-conditioning is controlling the air temperature, the overall office temperature will be fine. The air-conditioner may be working a bit harder because of the sunlight, but anyone directly in the sunlight will be experiencing significantly higher temperatures (see https://onsolution.com.au/blog/heat-absorption-science-experiment/. Once again, time of day is the key indicator for this.

So if you do have a customer or tenant complaining about temperature then consider leaving a Logtag Temperature Logger with them. It allows you to get away from personal opinion and start to deal with facts.

Tagged

Any Questions? Call us for a chat.

Products

Pages

Recent Articles

OnSolution Pty Ltd

ABN 36 093 811 271

Phone: 1300 30 33 34

KEEP OUT OF REACH OF CHILDREN

Clever Logger and LogTag loggers contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.

© Copyright 2025 OnSolution Pty Ltd

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.