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This is the first in a series of blogs explaining our product LTrace which is used for the tracking of sterilised instruments within a hospital, dental practice or GP.

Back ground

Any operation or procedure that has a risk of infection control requires that the instruments used be sterile. This is basically achieved in one of two ways:

1. Single use (disposable) instruments that are sterilised at point of manufacture and are supplied within a sealed packet. The responsibility for ensuring the items are sterile fall upon the manufacturer.

2. Reusable items that have been washed, packed and sterilised.The responsibility to guarantee the items are sterile fall upon the facility.

There are many standards that dictate how an item should be washed, packed and sterilised. A faciliity should have these processes in place already. LTrace acts as a policeman to check that the procedures are being followed. It also records information for the future so that a full audit trail is available.

Setting up the system

Every type of instrument and set is added to the database. With sets it is possible to list all instruments within it. This allows count sheets to be automatically generated. It is also possible to include photos, instructions, and warnings.

If possible, each tray or instrument is indidually identified with barcodes, serial numbers, or some other visual identifier.

The process

After an item has been washed it needs to be packed. At this stage the operator will scan the barcode, or find the item in LTrace. They then print a temporary label that will go on the outside fo the packaging. A count sheet may also be automatically printed at this stage. The label has many benefits which I will discuss in my next blog.

When the item is placed on a trolley it is scanned. Once the trolley has been sterilsied, the batch number is entered into LTrace and the item can then be used. If this does not happen and the item is scanned elsewhere (e.g. in transit or in a theatre) then warnings will appear notifying staff that the item is not sterile.

The item can be scanned as it is received in a store room or theatre. This allows staff to quickly find any item.

The item is then scanned to a patient or procedure when it is opened. This provides a full audit trail for the patient’s stay. I will write more about this in another blog.

Finally when the item is beign washed after the procedure it will be optionally scanned again.This provides the full cycle to be tracked.

Time

I am not sure that using a tracking system requires more time. Following is my comparison for with and without LTrace:

Packing table:

– LTrace: Scan barcode, print label, print count sheet, attach label

– Manual: Write name on sticker somewhere, go to filing cabinet to find count sheet, photocopy if running low

Sterilisation:

– LTrace: Scan each barcode

– Manual: Use a labelling gun to add a label to each. In many locations, write the types of instruments in a book incase a recall is required.

Transport:

– LTrace: Scan each barcode.

– Manual: Do nothing.

Finding an item:

– LTrace: LTrace tells you where the item is. Theatre staff can look it up for themselves.

– Manual: Half a dozen calls between departments insiisting the other department has it. Frantic searching. Heated discussions.

Using an item:

– LTrace: Scan the item as it is opened. After the procedure enter the patients ID and close the process.

– Manual: Remove the stickers and place them on the patient’s record.

Recalling a load:

– LTrace: Know exactly which items were in the load and where they currently are. If they have been used, know which patients.

– Manual: Search every shelf looking for the batch number. Then go through patient records looking for the batch number. Potentially have no idea what the item was that was used on the patient.

Patient audit: FInd out which patients were possibly exposed or caused an infection before or after a specific patient:

– LTrace: One report with all data instantly available. Contact a few patients.

– Manual: Contact every patient before or after.

 

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.