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I run training courses and I would like to think that I am an engaging presenter. I inject energy into my presentations, use humour, involve the group, and avoid long, boring powerpoint presentations. But recently I have been using the Keep Alert CO2 Monitor in the training room. Most of the time the CO2 levels […]
Part of the discussion at the IFSQN web site recently was on measuring the temperature of frozen items that may have been compromised. Following is my reply: I will run through some assumptions and my reasoning on this issue. I sell temperature loggers so most of my “research” is listening to others. You are talking […]
Australia is a hot place. It can also get cold. And so Australia has a number of animals so well adapted for this harsh environment. They also have a habit of being nasty, vicious little beasts but that’s Australia. But then we go out and bring back sheep. And pigs. And the list goes on. […]
Following is a link to the IFSQN website for a discussion on measuring the temperature of frozen foods. The discussion also migrated onto using IR guns and the issues involved with them. http://www.ifsqn.com/forum/index.php/topic/17976-how-do-you-check-temperatures-of-a-frozen-food-item/page__p__51848__hl__temperature__fromsearch__1#entry51848 The IFSQN web site is a great resource for anyone involved with food safety.
As we finish the development on our wireless temperature logger, it would appear to me that there are at least 3 distinct markets: Where the logger is permanently near the computer and the data is always online (e.g. a fridge or freezer) Where the logger is in transit permanently and periodically returns to a base […]
You have to love the Internet. There is a web site filled with random facts. So I found the body temperature of whales there: http://facts.randomhistory.com/whale-facts.html And now there is a random blog entry here about whales. Will anyone ever find it?
In my last blog I discussed the impact of brick colour on heat. But what about car colours? What about all of those black or dark blue cars? Are they environmental disasters? I remember reading an article years ago (if anyone knows the source please pass it on) about how the colour of a car […]
Last year we had the joy of joining the Restaurant and Catering Association. At about the same time we joined the NSW branch also started a monthly social gathering. This has been a great opportunity to meet many of our existing customers, as well as meet new ones, and that justifies the expense. But who […]
At this stage I am not going to weigh in as an expert. In my previous blog I commented on my children’s science experiments that clearly demonstrated that the brick colour can have a huge impact on the heat absorbed by the bricks. I grew up in Wagga Wagga in a brick veneer house. In […]
I recently became a member of the International Food Safety & Quality Network. It has some fantastic articles and forums. By its membership it also appears to be well supported from people all around the world. Practically it appears to be dealing with both the cutting edge issues (e.g. new standards) as well as the everyday […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.