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Part of the discussion at the IFSQN web site recently was on measuring the temperature of frozen items that may have been compromised.

Following is my reply:

I will run through some assumptions and my reasoning on this issue. I sell temperature loggers so most of my “research” is listening to others.

You are talking about a frozen item which is thawing. This means that the inside will be colder than the outside. So the external temperature is more critical than the internal.

Especially on larger items, the risk of part of the item perishing due to partial thawing is highest on the outside.

In the case of a broken freezer, walking in with a thermometer will just confirm the equipment is dead. Measuring the outside will just confirm what you already feel – it’s getting warmer. Measuring the inside will confirm that it used to be colder.

But cooling or freezing an item is the exact opposite. The outside will drop in temperature before the middle. So the need to measure the internal temperature is critical but usually neglected.

If your concern is about the item’s temperature but the equipment has been repaired and you are investigating hours or days later, then any type of thermometer won’t help you. It’s the realms of a temperautre logger. Most people will just have a single logger for the freezer which will give a reasonable indicator of the chance of damage.

But I know some people who will place the loggers inside their product. In some case this means piercing or cutting the product (which can make that item unusable) but the compromise of between packed items (as mentioned by FSB) is totally legitimate.

Practically, I would recommend a logger with a probe (and most of the manufacturers offer one) but if you want an incredibly small logger that fits anywhere then I think the Thermocron logger is currently the smallest on the market (about the size of a coin and looks like a coin-cell battery).

So to me it’s obvious. You are talking about a process of thawing and potentially refreezing which means a one-off reading isn’t of great value. It’s the job best done by a logger.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.