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The next science experiment my children did (see previous experiment) was to test the heat absorbing quality of bricks. Paper is thin and doesn’t have a large thermal mass – but bricks are thick and heavy. Would a dark brick be different compared with a light brick. The experiment involved little towers of half a […]
Over the last couple of years my children have been involved with numerous science experiments. Since I sell temperature loggers, they have reaped the benefits of having access to many sample units. So the first son did a simple colour experiment where he placed a Thermocron temperature logger between sheets of coloured paper and hung […]
Starting options Temperature loggers often offer a range of techniques to start the logging. Most loggers provide an immediate start capability via the software. A manual start option (normally a push button) is useful for where the loggers are stored for some time before use and a PC is not available. For example a farm […]
In this final part on temperature loggers we investigate the other specifications and features that differentiate temperature loggers and thermometers. Software The great benefit of loggers is the ability to view the results and save them for later use. Each logger will typically have its own software. They vary in what the software can do […]
This part continues exploring the jargon involved with temperature loggers and focuses on the sample rate and memory size. These are critical because they determine how long a logger can be used for before information is lost. Sample rate This is how often the logger will record the temperature. Most loggers offer a programmable sample […]
A very common question is “why don’t two monitoring devices show the same temperature?” For example a fridge may have a digital display and a temperature logger but they never show the same temperature. Is the logger discrepancy showing the logger is wrong, because surely it must be impossible for them to both be right? […]
It should be noted that the accuracy of temperature measurement is dependent upon a number of factors. They are: The instrument: The device itself will cause errors because of limitations in digital processing and physical issues (eg “cold junction compensation” with thermocouples). Sensor: The sensor is often the greatest source of error in the reading. […]
Resolution The resolution is an indication of how specific the answer is. It is measured in degrees. The smaller the value, the better the device. For example, a resolution of 0.5° means that a reading of 3.5° could be between 3.25° and 3.75°. A resolution of 0.1° means that a reading of 3.5° could be […]
Temperature loggers have been used to monitor refrigerators and freezers for many years now. They can also be used for display and serving areas. This provides critical information on how your equipment is operating. There is also a rapidly growing demand to monitor individual pallets or boxes. This then allows the user to detect if […]
Find the cause Since the time and date are recorded it is possible to tell when temperatures occurred. From this it may be possible to determine who was in possession of the item, or who was working at the time. This information can then be used to help place the responsibility on the correct party […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.