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This part continues exploring the jargon involved with temperature loggers and focuses on the sample rate and memory size. These are critical because they determine how long a logger can be used for before information is lost.

Sample rate

This is how often the logger will record the temperature. Most loggers offer a programmable sample rate meaning you can set how often it will make a recording.

If the sample rate is set too slow then it could possibly miss an event. For example, if it is set to 30 minutes then it could miss a 15-minute rise in temperature. If it is too fast then it will consume more memory and the results will take longer to check.

For transport and storage applications a sample rate of between 1 and 30 minutes is typically required. A good recommendation is 10 to 20 minutes because this doesn’t consume a large amount of memory but is fast enough to see significant changes in temperature.

When processing items (e.g. cooking or cleaning) sample rates down to 1 per second could be required.

NOTE: Some people change from a min/max thermometer to a temperature logger and think that one reading every 12 hours gives them the information they need (i.e. two readings). This is not the case. You must sample often enough to actually record an event.

Memory

The total number of samples the logger can record is critical. It determines the fastest sample rate that is possible for an application. Once the memory is full the logger will either stop or write over the oldest readings. Either way information is being lost. The larger the memory, the better the device.

NOTE: Transferring the information to the PC means that you can re-use the memory again. You are not losing information because it is permanently stored on the PC.

The maximum time the logger will record is the sample period times the memory size. The following graph shows the duration of a logger with the sample rate set between once a minute to once every 30 minutes. Four different memory sizes are displayed.

For example, an item is to be transported for 30 days. A unit with 2048 readings memory could sample with a period of 22 minutes. It is decided that a sample period of 15 minutes is required. A unit with at least 4096 readings is required.

Help!

Don’t panic if this is confusing (or if you just hate maths). Just contact OnSolution on 02 9614 6417 and let us know what your application is. We can recommend the best unit for your needs.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.