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Our new wireless logger is now going through distance trials. Though what we are discovering is that “line of sight” means in a vacuum in space with no obstacles for 3 light years in any direction. In a building it is a bit different. Most of the time “line of sight” means “way less than” […]
To develop a high strength concrete it is important to ensure that it is cured at the right temperature: Not too hot, and not too cold. If newly placed concrete is allowed to get too hot or too cold there will be a reduced performance of the concrete with cracking, increased permeability, friability with reduced […]
It is amazing how important good hand hygiene is. In fact, the simple act of washing our hands has possibly saved more lives than any drug on the market (bold statement made with absolutely no backing evidence). I was talking with a friend who was introducing HACCP into a catering company in Angola. He said […]
Experiments have been done using temperature loggers to find out what the temperature is doing. One of our customers picks and transports fruit across Australia. They pick fruit in the morning, place the fruit in cartons then palletise it and place it into cool rooms. The pallets were stacked as 12 cartons to the row […]
In Google I started to type in “Ideal temperature for” and it came up with: Ideal temperature for baby Ideal temperature for red wine Ideal temperature for fridge Ideal temperature for sleep Ideal temperature for beer Ideal temperature for freezer Ideal temperature for goldfish Ideal temperature for baby’s room Ideal temperature for swimming pool Ideal […]
Comparing Vaccine Fridges We now monitor thousands of vaccine fridges and consequently we get calls from clients to discuss some of the issues they are having. And I would have to say that all vaccine fridges are not the same. There are a number of features common to most (all?) vaccine fridges including: Fan forced […]
Here’s a simple question that someone, somewhere in the world should be able to answer: What is the temperature of hogs’ breath? When they exhale, what temperature is it? Try to Google it. Thanks to some very good SEO for Hog’s Breath Café, the results are pretty much saturated. But I don’t care about that. […]
This is the second part of my reply on the IFSQN web site in regards to calibrating IR temperature sensors: This possibly highlights the issues involved. The calibration device is basically a black metal cup. You point the gun in one end and place a thermometer into the base (literally into the base, not through […]
After 10 years in the business, it now appears that temperature loggers are becoming a normal option for monitoring vaccine fridges. And it is also finally getting to the stage where a vaccine fridge is considered not only best practice, but the standard practice instead of cheap domestic fridges. But why should people spend more […]
Another part of the discussion at the IFSQN web site was on using IR Guns to measure the temperature. Following is one of my replies in regards to the issue: IR thermometers are a great product if used correctly, but many people don’t know how to use them correctly. They are not like lasers taking […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.