Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
I may as well follow my last blog on “ease of use” with a really obscure feature of eTemperature that not many people know about. It’s the concept of ice-days. The theory is fairly simple – if you kept items at 0°C it would last for x days. But as it becomes warmer it won’t […]
Did you know that Solitaire was included in Windows to teach people how to drag and drop? I was told this bit of trivia after trying to explain to a user how to zoom in on the graph in eTemperature. To anyone who has seen it once, it’s really easy. But for a person who […]
Proper storage of Epipens is important. All the documentation available says that it should be stored at room temperature (25°C) until the expiry date. The recommendations are not to store at too high a temperature and not to refrigerate. What happens if it is stored at too high or too low a temperature? In short, […]
We have now been selling thermochrons for over 10 years. In theory they have a battery life of 10 years or 1,000,000 readings. And what we are finding is that there aren’t a significant number of people replacing old units yet. So I’m impressed. Here is a piece of electronics that is lasting longer than […]
Someone wanted to check that the cleaners are washing the walls. Glitterbug Powder is the normal answer for checking on cleaners. It is fantastic for sprinkling on the floor (carpet, vinyl or floor boards) and checking the following day to see if it has been vacuumed/washed. Glitterbug Powder is also great for a light sprinkle […]
How Often Should I Download the Temperature Log for a Vaccine Fridge? This is a question we are asked quite often. The following answer is my personal opinion. You may have company policies or additional rules that will impact on what I say. If you have a vaccine fridge (i.e. a purpose built vaccine fridge) […]
We don’t do much advertising. Instead we rely upon our customers letting others know about us. So I would just like to say thank you to all of our customers who have passed our details onto others. It is great when we get a call and hear “so and so recommended you”. And thank you […]
Yesterday I mentioned the Ventis heating system and mentioned how it pushes fresh air into a building. One of the benefits of selling the Keepfresh range of CO2 monitors is that I get a sample unit. So I have monitored the CO2 levels in offices and at home. I did offices first and scoffed at […]
Yesterday I discussed my DIY harvesting of the heat in the roof cavity. I have now come across a commercial system that does just that – Ventis. And they appear to be doing it with style. Well, they have George Gregan backing it, so it must be good. Their system appears to be less complicated […]
Roof cavities are hot. Just ask anyone who has to work up there. Even in winter they are very warm. In this area most houses have “whirly gigs” to pump this heat out. Earlier in the year I wrote about how even in winter a light brick will heat up more than 8° above the […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.