Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
We have a number of customers who have problems with deliveries. The goods have obviously been heat damaged in transit but the courier or shipping company denies having a problem. So the simple solution is to place a temperature logger in with the goods and then prove that there was a problem while the courier […]
Another interesting hand washing story is about ESS catering in Angola. They use local labour to help with the catering on oil rigs etc. The challenge was how to raise the standard of hygiene up to best practice with people who were never taught the basics as children. So GlitterBug was a quick and fun […]
GlitterBug is an invisible lotion or powder that glows in UV light. The lotion is fantastic for hand washing training, but the powder has a slightly different purpose – it shows how easily germs can spread. One trainer sprinkled Glitterbug Powder over the sign-in sheet. As expected, it transferred to the hands of the attendees […]
Thermocron TCS Logtag with Display Logtag Temperature When storing your vaccines, “Strive for 5” which are the Commonwealth Guidelines for the storage of vaccines says that the temperature of your fridges must be monitored and recorded. These temperature loggers will record the temperatures 24 hours a day, 7 days a week. It is only necessary […]
Thermocron TC Logtag with Display Thermocron TCX Logtag Temperature When choosing a temperature logger for a restaurant you need to consider that it must comply with HACCP requirements. A thermometer must have an accuracy of at least 1°C. The temperature loggers that are mentioned above have accuracies far better than the 1°C. The beauty of […]
Thermocron TC Logtag with Display Logtag Temperature To serve your customer the best quality food, it is imperative that you not only purchase the best quality ingredients, but these ingredients are stored at the most ideal conditions. How can you ensure that the storage is right? Monitor it with a temperature logger. Relying on busy […]
Thermocron TC Logtag with Display Logtag Temperature How can you tell if chicken has not been stored correctly? Do not discover this by the odour or the colour. The use of a temperature logger to ensure that your food safety requirements are met is the simplest and easiest way. The temperature logger is a thermometer […]
Thermocron TC Logtag with Display Logtag Temperature Using a logger is a great way to see that your chicken has been stored in the freezer at -18°C for the time that it has been in the freezer. Place the logger right next to the chicken, or if it as Thermocron it can be right inside […]
Logtag with Display with Probe Logtag Temperature with Probe Using a logger is a great way to see that your meat has cooled to the right temperature, right to the centre in the right amount of time. The Logtag is set up, then the probe placed into the logtag and inserted into the meat. The […]
Logtag with Display with Probe Thermocron TCU Logtag Temperature with Probe Using a logger is a great way to see how you cooked you great roast last time. The TCU can be placed right inside the roast. It is about the size of a $1 coin, so will fit into a roast perfectly. Remember to […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.