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Ventis solar energy

Yesterday I discussed my DIY harvesting of the heat in the roof cavity. I have now come across a commercial system that does just that – Ventis. And they appear to be doing it with style. Well, they have George Gregan backing it, so it must be good.

Their system appears to be less complicated than mine – they take the air from the roof cavity and pump it into the house. So that air up there that is 30°+ in winter is brought down where it can do some good.

In my defence, there is no way that I would be taking the air from my roof cavity and bringing it into my house. I’m not that stupid (still trying to work out how stupid I actually am). But Ventis pass it through the proper filters and end up with incredibly clean air. I will probably talk more about this tomorrow.

So for the price of a light globe (I suspect they mean 100w, not a 20w power saver) they are heating the house in winter.

In summer they are just a lot more efficient at pumping the hot air out of the roof cavity. So my DIY option isn’t that far off the mark. I felt good about that.

The price tag is expensive if you compare it with a split air-conditioner, but is cheap if compared with a ducted system. Running costs, however, is no comparison. The reality is that this won’t replace the heating and cooling systems, it will just mean they will spend more of their time idle. And given that some of these heating and cooling systems are costing many dollars a day to run, leaving them idle is a very good thing.

I just think it sounds like a great idea (which I thought of first, of course) and it’s great to see someone doing it.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.