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I may as well follow my last blog on “ease of use” with a really obscure feature of eTemperature that not many people know about. It’s the concept of ice-days.

The theory is fairly simple – if you kept items at 0°C it would last for x days. But as it becomes warmer it won’t last as long. In fact there is a reasonably simple formula to work out how much shorter the life will be.

But rather than talking about a shorter life, they talk about consuming ice-days faster. So in one day it may consume multiple ice-days.

While slightly confusing to a new comer, it does have some benefits. If you know how many ice-days an item is good for, and you know how many ice-days old it is, then you can easily calculate how many days of life it has left. You can tell how many days it will have left at whatever temperature it is stored at.

There is work being conducted to help calculate the ice-days of fish. I first heard about it at the Sydney seafood market. This is using simple techniques such as the appearance of parts of the fish, the texture and the smell. All tangible things. But you have to be there to see the fish.

With eTemperature, it allows you to place a temperature logger with the fish from the moment they are caught. Then when they are ready to be sold or handed over, eTemperature can actually calculate the number of ice-days. There is no need see the fish, and you know the quality of the fish.

The theory also applies to most items that need to be refrigerated including dairy, meat, vaccines, and drugs. The life span in ice-days may vary considerably, but the speed at which ice-days are accrued is the same.

One quick disclaimer, the calculation is only reliable for low temperatures. As a rule of thumb, once the temperature exceed about 15° then other aging processes will come into play that will speed up the process.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.