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OnSolution has the perfect method to train your staff how to wash their hands. All you need is the Handwashing Training Kit that includes the special Lotion and the UV Torch. Have your trainees rub the lotion into their hands and then tell them to wash it off. After the lotion has been washed off, […]
You store your food at the right temperature. But can you prove it? The Onsolution Food Safety Logger is simple and easy. This Food Safety Logger will automatically record it for you 24 hours a day, 7 days a week. Even while you are not there it records the temperature At the end of the […]
Why would you consider a temperature logger for fresh cut flowers? A temperature and humidity logger would be even better as not only temperature affects flowers but so does humidity. The temperature and humidity that fresh cut flowers are exposed to will affect their appearance and longevity once placed into a vase. Most flowers when […]
We are proud to announce that we have started the FoodAndSafety.com.au web site. The site is aimed to provide information on what is happening around the world (and locally) in regards to food and safety. It’s going to be a mix of the informative, odd, useful and trivial. So if you are involved in the […]
Recently we had a customer exporting to Japan. They are experiencing problems where one particular type of produce to one particular port is often arriving with mould issues. This is caused by water evaporating from their product, getting out of the bags, condensing and then dropping back down on their bags. Or that’s the current […]
If anyone is experiencing problems with printing the graph in eTemperture then the latest release should fix the problem. It is currently on our web site as the beta version but will soon be officially released as version 8.03 (or later). There are also a number of other minor features included, and we will update […]
Recommended Loggers: Thermocron TCS Thermocron HC Logtag Loghum Coming into spring and with Christmas approaching I always think of cherry season in Australia. So what temperature logger do I use to ensure that my fresh cherries arrive at market in ideal condition? Cherries are a delicate fruit and need specific storage conditions to maintain their […]
Recommended Loggers: Loghum Thermocron HC Keep Alert CO2 monitor With Mango season fast approaching it is time to wonder how do I transport and store mangos to achieve both long term storage and maximum flavor? The general measure of maturity of the fruit is when the fruit shoulders have risen above the stem end and […]
Why is it possible to have different brands of vaccine temperature loggers sitting next to each other and give very different results? We recently received this email (slightly paraphrased and brand name dropped out): “Please find attached a plot from an ETemp unit we recently purchased from OnSolution , as well as a plot from […]
Epipens are temperature senstive, so how do you know if they are still effective. Temperature loggers to the rescue! Here’s an anecdote from one of our customers… “My son, Connor, is anaphylactically allergic to wasp stings. If he is stung he can develop breathing difficulties in only a few minutes and needs immediate intervention in […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.