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Background Before talking about what makes a vaccine fridge unique, it is important to understand why they need to do it. Vaccines are temperature sensitive. Like milk, if you let it get too warm, it will have a shorter shelf life. But milk can be frozen and still used. Vaccines can not be frozen. It […]
Our recent blog on mango temperatures provided some very specific details. The mango temperature chart was pointed out to us, so I thought we could include it for your reference as well. We sourced our copy from Mangoes.net.au, but the Queensland department of agriculture also has a copy on their site as well. I never […]
Castagna Wines are committed to biodynamic grape growing and winemaking. Their wines are growing in recognition both locally and internationally, and they export to countries including the UK, France, Spain, Denmark, Korea, Hong Kong, China and Japan. And Julian Castagna takes the quality of his wines seriously. He recently contacted us about temperature loggers because […]
We now have a low cost USB temperature and humidity logger. At $110 it is more expensive than the Thermocron or Logtag humidity loggers, but has the benefit that you don’t require a reader to plug into a PC. This device will plug directly into the USB port of a PC. So if you are […]
Fine Food 2013 will be at the Sydney Convention & Exhibition Centre on the 9 – 12 September, 2013. OnSolution will be again be exhibiting. I have attended or exhibited at many shows, and I would have to say that Fine Food is the best trade show to visit. It would have to be one […]
I was at the inaugural conference for Dry Mix Mortars on Tuesday 11th September. In the room were many of Australia’s cement technologists talking about cement renders, cement adhesives, building boards, brick and brick mortars. One common theme in many of the lectures was the need to keep cement and cement products dry before they […]
Recommended Model: Thermocron HC When gloves are worn the hands can get hot and clammy. This is fine if you are cold and want to warm up, but what about working in an environment where you need to wear gloves but it is very hot and humid. We all know there is a difference, but […]
Recommended Models: Thermocron TCS Thermocron HC When we exercise our skin temperature changes. When we sleep our skin temperature and humidity changes. Our body temperature is constantly changing depending on the environment and our level of activity. The Thermocron TCS is used in studies of the changes in skin temperature during sporting activities. Researchers have […]
Recommended Model: Thermocron TCS We get some requests that make you wonder how we found out information without the small Thermocron Logger. A phone call last week asked if the Thermocron was waterproof and could withstand fairly acidic conditions. I asked the caller why and what were they intending to do with the devise. They […]
Most people do not understand how easily germs spread. The spread of colds and flu are less commonly spread from breathing in droplets in the air, but mostly from contact with contaminated surfaces. Glitterbug Powder with the Glitterbug UV Torch is an effective and visual demonstration of cross contamination. Sprinkle the Glitterbug Powder onto the […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.