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Our Terms and Conditions can be found at https://onsolution.com.au/wp-content/uploads/2012/09/OnSolutionTermsAndConditions.pdf. They are currently: 1. Price All prices are subject to change without notice and all orders are accepted by OnSolution Pty Ltd on the condition that they will be invoiced at the prices ruling at the date of dispatch. 2. Cartage, Taxes and Duties Unless specifically […]
The foodandsafety.com.au web site is now up and running. As its name implies, it is focusing on food safety. But we are now also adding in a round-up of food poisoning topics from around the world. I find the food poisoning articles much more interesting and hard hitting than the food safety ones, but it’s […]
It’s not that often that I have such exceptional service that I feel compelled to let others know about it, but today I was just blown away by the knowledge and helpfulness of Tarquin at Printer Supermarket. Before I comment on the Printer Supermarket, I will digress slightly… I briefly sold PCs many, many years […]
Our first test site for the wireless data logger is underway. It has been an interesting exercise as we are tackling one of the most challenging sites on our list. It’s a restaurant within a hotel. This means that it is squeezed away to the side because the kitchen isn’t core business. It’s a small […]
We have received many requests recently to confirm that Thermocrons are safe for use within aircraft. The short answer is “Yes”. The longer answer is that they contain the Panasonic BR1225 battery. The Panasonic website has the MSDS for the battery: http://www.panasonic.com/industrial/includes/pdf/Panasonic_LithiumBR_Info.pdf. The second page has: “TRANSPORTATION All Panasonic lithium batteries, except for our BR-C, […]
eTemperature from version 8.06 onwards will move the location of the .ini file from “c:program filesonsolutionetemperature” to “c:programdataetemperature”. This should fix security issues where the file was read only for many users. The saved results will also default to my documentsetemperature or c:programdataetemperature. We have added a new screen for selecting the location which gives […]
Version 8 of eTemperature now assumes that users will either be using a USB reader or no reader. Previously eTemperature still assumed that the user may want to use a USB or serial reader. This change simplifies the instructions for users. It no longer directs them to the configuration screen to select the right port. […]
With Version 8.00 onwards, the software can automatically update. If your computer is connected to the internet it will attempt to make sure it is the latest version. If it isn’t the latest version it will show a message asking if you want to upgrade. Upgrades are very quick. They are normally very minor and […]
For all users of eTemperature, the eTemperature.com.au web site has been updated. This has been a great opportunity for us to update the manuals and guides and bring them all together into one place. The entire help system has also been included on the web site. And like all of our products, if you have […]
Just a quick update on the high capacity vibration logger. There are a number of features already completed: Up to 2G bytes of storage on an SD card. Sample rate of 3,000 samples per second Support for 3 different types of motion sensors Single or dual sensor support Push button start and stop Push button […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.