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I was at the inaugural conference for Dry Mix Mortars on Tuesday 11th September. In the room were many of Australia’s cement technologists talking about cement renders, cement adhesives, building boards, brick and brick mortars.

One common theme in many of the lectures was the need to keep cement and cement products dry before they are used on site. One lecture was giving statics that one particular cement loses 50% of it reactivity very quickly after being exposed humidity.

There are some cements that Australia cannot produce and so they must be imported, which creates 2 issues. One is that the containers take time to come to Australia, normally 6 weeks, so that aging is an issue with cement. Unlike wine cement does not get better with age. The other issue was that there were many times that the cement has become lumpy during transit. This is through contact with dampness, compression of the bags, or a combination of both. As many of the cements come from Europe, then the containers must sail through the tropics.

What surprised me was not one of the technologists present knew that battery operated data loggers existed that could measure and record both Temperature and Humidity.

I explained to them, over a cup of coffee that all they needed to do was to send several Thermocron HC to their supplier and have them place them into the container with their cement. Once the container is unpacked, then the data can be downloaded and the information about the temperature and humidity linked with both time and date can be seen. This information would then be used to assess the cement and determine its reactivity.
The Thermocron HC is about the size of a $1 coin and weighs 35g. It can be placed anywhere inside the container or inside a pallet.

Knowing the environments that the cement has been subjected means that alterations can occur pre-production, rather than holding up production while lengthy quality control tests are performed. With this knowledge, it would mean that a greater number of batches can be produced each day.

Visit our website to order your logger, or ring 0296146417 if you want to discuss your requirements with one of our support team.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.