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OnSolution now has a lease arrangement for our range of temperature loggers. If you have a number of fridges, freezer, vehicles, or locations that need monitoring then a lease arrangement may be the best way to go. As part of the arrangement we will provide the software/reader/case kit for free send you replacement units once […]
It’s now time to share some testimonials about the LogTag Temperature Logger. As you can see, they are having a huge impact in the vaccine and pharmaceutical industry. Previously we used digital thermometers (Max and Min) which were problematic, high rate of failure, time consuming, could not be verified or to meet NATA requirements. We […]
Our range of data loggers is now increasing to include temperature, humidity, light, sound, vibration, shock and CO2. Some of these products are imported, but we are also working on our own range of loggers. The vibration logger, for example, is able to sample 3,000 readings a second and store up to 2G of data. […]
Last week the shock logger took a huge step forward to being ready for release. The new STAMI wireless temperature logger has a built-in accelerometer which allows it to monitor it’s movement. This is basically the technology you find in a Wii controller or modern smart phones, but with more precision. We have added in […]
Suggested Model: Thermocron TC OnSolution has a basic food safety logger. It is ideal for use in restaurants, cafes, clubs and any food preparation area. The TC Food Safety Logger is the size of 2 x $1 coins. The Food Safety Logger is set up using eTemperature. In the set up you tell the logger […]
We have printed more copies of our food safety poster. They are A4, laminated sheets. One side has the danger zone warning and the other side is a fact sheet explaining why temperature is important and what the critical temperatures are. So if you would like a copy, please contact us at [email protected].
We have a wide data logger ranges available, but We are trying to work out what other data loggers we should be developing or supplying. We have temperature loggers covered. We have temperature and humidity loggers. Next month we will have temperature and shock logger. The shock logger may even be a first of its […]
The wireless temperature logger is now in its final testing stage. All is looking good for a February release. There have been some very interesting and challenging issues that we have come up against and had to resolve which I will discuss today. The end result, however, is a product that is great to work […]
This is the transcript for one of our new training videos: This short video will take you through how to save results from a thermocron temperature logger using the eTemperature software. When eTemperature is running you will see the message “Waiting” at the top. When you plug a thermochron into the reader you will see […]
This is the transcript for one of our new training videos. This short video will take you through how to program a temperature logger using the eTemperature software. When eTemperature is running you will see the message “Waiting” at the top. When you plug a thermochron into the reader you will see this message change […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.