Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

Training video: Saving results

This is the transcript for one of our new training videos:

This short video will take you through how to save results from a thermocron temperature logger using the eTemperature software.

When eTemperature is running you will see the message “Waiting” at the top.
When you plug a thermochron into the reader you will see this message change from “Waiting” to “Reading time success”.

The screen will also change to show the “Details” tab.

The details tab has two sections of information. The left hand side shows information about the type of device that has been connected. The right hand side contains information about the current status of the device. In this case the device has stopped and we need to restart it.

Press the “Read” button. Once the download is complete the “Log” tab will appear and the “Actions” tab. The Log tab will be selected.

From the log screen, you will have immediate access to the “Save” button as well as the “Print/Save/Export” options. I will cover the standard saving feature first and then cover the other methods available for exporting results.

You must save the results to the computer if you want to access them again in the future. eTemperature will automatically save the results by default.

If you click on the “Actions” tab, you will see the configuration information for how results are saved.

The second option is the location where the files will be saved. Due to changing requirements with different versions of Windows, and different company policies, there are a number of standard locations you may want to save the results to. Pressing the Tree button next to the location will bring up a form allowing you to select the location:

The application data directory has the benefit of being accessible but may be hidden for users trying to use Windows Explorer to find it. eTemperature will always be able to find it.

“My documents” is great if there is only one person using the software but will mean the results are hidden to the other people if multiple people are trying to use the software.

The “Custom location” brings up a form that allows you to select any folder. This is ideal for companies with a file server. Results will be centrally stored and backed up.

The Application directory is where the results were traditionally stored in earlier versions of eTemperature. Windows 7 onwards, and some Windows XP sites no longer provide user access to this folder.

When the location is changed, eTemperature will check to make sure that it can create files at that location. The “Test” button will also do the same check.

The next part of the explanation is for advanced users. Many of you may want to stop now and move onto the video for exporting results out of eTemperature.

The first option is for the file name. By default the filename will be an incrementing number followed by the description that you entered when programming the logger. The number at the start ensures the file name will always be unique.

Other options are available including the date. If you select an option with “Request” then the user will see an input box asking for part of the name to be entered.

The results will always be automatically saved using the location and name. If you want the user to see a “Save as” dialog box appear then turn “Confirm before save” on. This will give the user the chance to change the location and file name.

The “On removal” options are used to automate the process. By default “Automatically save results” is selected. This means that eTemperature will always save the results to the computer without the user having to request it. We strongly recommend that you leave this selected.

The “Ask to save results if not saved” will display a message asking if the user wants to save the results. “Don’t do anything” means that the user must manually remember to save the results.

The “Automatically email” allows you to enter an email address. eTemperature will try to automatically send the results to this email address.

This covers the configuration of saving files.

To reload a file you can press the “Reload file” button. This will only be available if there are no loggers connected.

Within explorer, you can also simply double click on any saved files and eTemperature will automatically start and open the file.

I hope you have found this video informative. Additional information can be found at www.etemperature.com.au.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.