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The wireless temperature logger is now in its final testing stage. All is looking good for a February release.

There have been some very interesting and challenging issues that we have come up against and had to resolve which I will discuss today. The end result, however, is a product that is great to work with.

The first big issue was our first test site had two clusters that had to be monitored. We always planned to have just a single PC for the test sites but immediately had to ensure the networked version was available.

The next issue was the expectation for immediate alarm notification if particular fridges and freezers were too hot or cold. A wireless temperature logger can do this, provided it is communicating with a PC at the time. On this site, however, all the fridges and freezers were not only a distance away from the PC, but also had metal doors. So we did an adjustment to the boards and we now have the option for external sensors. The main part sits outside the fridge where it can communicate with the PC, and the sensor sits inside the fridge.
This then lead to the problem of not having a perfect seal. We are working around the problem at the moment, but by next month we will have a very thin cable that will allow cables to be run into the fridge while maintaining the seal.

The final issue we had was just the practicality of talking to the logger as soon as possible. We were reprogramming the logger and then having to wait for it to wake up. We added a simple feature that means the logger will automatically communicate with the PC each time it is knocked. So a simple tap on the unit and it will try to talk with the PC.

We will continue to do trials at a number of nearby sites and hope to be selling it publicly in February.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.