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It’s now time to share some testimonials about the LogTag Temperature Logger. As you can see, they are having a huge impact in the vaccine and pharmaceutical industry.

Previously we used digital thermometers (Max and Min) which were problematic, high rate of failure, time consuming, could not be verified or to meet NATA requirements. We decided to buy the Logtag Temperature Loggers because of their ease of use, traceability and assessment of results, NATA conditions met. They have now improved our labour efficiency and accuracy of results
(Vet)

We needed a Logtag Temperature Logger as an extra way to monitor fridge temp if goes above the normal vaccines storage range. I can easily download the figures so that I could make sure vaccines are store at the appropriate temp range. I would recommend them to everyone that I know working in GP practice that not using any temp logger.
(Medical practice)

We were doing a wrapped and unwrapped trial, mainly dealing with the cost of corner boards and needed to track the temperature of fruit sent to NZ and Japan. We have used them in the past and were pleased with the results. The quality team here recommends Logtags.
(Fresh produce distribution)

I have been using the Logtags for a number of years and find them reliable, easy to use and easy to explain how to use them. Also easy to transport by courier to GP practices in the region.
We use them to monitor vaccine storage to maintain refrigerator temperatures between 2 and 8 degrees C. I have recommended them to other organisations who monitor vaccine temperatures.
(Medical practice)

We decided to buy the Logtag Temperature Loggers because they were an independent unit and easy to use. This helped make our cold chain monitoring more complete. The support from sales in setup and troubleshooting has helped our nurses’ confidence in using them. I would recommend them to other medical centres.
(Medical practice)

Logtags were a way of meeting our regulatory requirements to make sure our products were being stored at recommended temperatures. The devices were small, had all the basic functions, an alarm and logged temperatures over several weeks. Also Logtags are small and so are convenient to place in the room. We would recommend them to other people in our industry.
(Pharmaceutical)

We used to manually check the fridge temperature on our vaccine fridge. We have a lot of temporary staff now and needed to make sure the records were easily available. The Logtags are easy to use and it means we don’t have to worry about paper records and storage. We would recommend them to anyone with a vaccine fridge.
(Medical practice)

We needed a temperature logger at a hospital we were working with, and in particular required a calibration certificate. The Logtag Temperature Logger was simple to use. I would recommend them to hospitals and pharmaceutical companies.
(Pharmaceutical)

I never knew such a device existed. The Logtag Temperature Logger are small and compact and ideal for small day surgeries and small fridges! I am now better able to meet accreditation standards for drug temp monitoring and documentation of these readings. I have recommended them to all my fellow DON’s at the Australian Day Hospital Association and HICMR our infection control consultants
(Day surgery)

We have used the Logtag Temperature Logger in the past and found them to be reliable and easy to use. They have made validation and verification activities simple and I would recommend them to anyone within the food industry.
(Food franchise)

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.