Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
Cakes must be kept in a temperature and humidity controlled environment. Did you realize that the humidity will affect a cake, the icing and the cream filling? OnSolution has the ideal logger to ensure that the temperature and humidity is perfect for the storage of cakes. Too high humidity will make the cake soggy. Too […]
I pity the food preparer who has made headlines by forcing Greg Norman to withdraw from the Australian PGA Championship because of food poisoning. The reports have not suggested the source of the food poisoning, but it is an unenviable position. OnSolution has a range of temperature loggers to ensure that you know the food […]
As we are considering the Fine Food Australia trade show, we were reviewing what we offer for food safety solutions. Temperature loggers are our core business. We have units that will monitor freezers, fridges, and room temperature. We then have high temperature models ideal for washers, and some units that will go up to 140° […]
A long time ago, in a land far, far away (Ok, NZ a few years ago), a happy little Company was making regular shipments by sea in containers to Japan (who can be very specific with criteria) which needed to be -18 C. All was well, the shipping company had a log system on the […]
We will be at FIne Food Australia Trade Show 2013 in Darling Harbour Sydney on September 9th to the 12th. Is this work or pleasure for us? It has been too many years since we last exhibited at Fine Food. Last time we did, we won the “Best New Food Service Equipment” award with eTemperature […]
Today is one of those days. Had a call from a remote IT support person, who was trying to understand eTemperature. Their customer, about an hour away from the IT support had the USB reader plugged into the computer and eTemperature running. The screen said waiting. I thought that this is easy, and said, “All […]
OnSolution has a food safety data logger that is the size of a credit card. It is ideal for use in restaurants, cafes, clubs and any food preparation area. The Logtag Food Safety Logger is set up using analyser software. In the set up you tell the logger how often you want it to record […]
Recently we had a customer contact us in regards to packaging for the GlitterBug range of products. They wanted a handy little container to help store and transport the Glitterbug products in. We did some searching and came across a great case for it. We are now trying to improve the foam insert to snugly […]
Suggested Model: Logtag with Display The Logtag with Display is a 3 in one instrument. It is firstly a temperature logger, it is also a thermometer and it is also a min/max thermometer. The LogDisp needs to be set up using the analyser software. The set up tells the logger how often you want it […]
Here are some of the latest testimonials we have received from our customers. Unfortunately corporate or company policy means that we can’t release the names of most of them publicly. We operate several coolrooms and freezers and the thermocrons do the job for us without us needing to think or worry. We are able to […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.